Technical Services Manager

2 settimane fa

Segrate Milano, Italia NTT A tempo pieno

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. Itâs about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thatâs why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

Technical Services Manager is a key role in Services Delivery organization who oversees the development and implementation of detailed technology solutions for clients.

Responsible for defining the client's needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.

You will perform in both a people management capacity and a technical leadership capacity..

You will select, develop and evaluate personnel to ensure the efficient operation of the function.

Technical Services Manager manages a team of Intelligent Infrastructure engineers with different level of expertise and seniority who are responsible for implementing IT infrastructure, fixing issues and achieving client satisfaction.

What you'll be doing

Key Roles and Responsibilities:

  • Management of the team, contributing to the delivery strategy development and managing implementation to achieve revenue and expense targets.
  • Collaborate with internal stakeholders to set the standard for client satisfaction and assist with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
  • Manage and coordinate initiatives to solve client problems.
  • Assist with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents.
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
  • Ensure the identification and development of a feedback; complaints and problem-solving procedure for clients to use ensure proactive incident management at client sites.
  • Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
  • Manage resource capacity to achieve service level agreements.
  • Participate in client reviews to proactively manage client service level requirements and fulfilment.
  • Provide information for the delivery plan and work with internal stakeholders to execute the implementation strategy.
  • Provide business advice and technical consultation to clients when required.

What will make you a good fit for the role?

  • Good knowledge and understanding of IT industry environment and business needs with a focus on Networking solutions and services;
  • Strong attitude of client engagement;
  • Good level of relevant experience in a similar role within a related environment;
  • Solid previous experience operationally managing a technical team;
  • Good experience dealing with clients and managing complex technology solution implementations and service levels;
  • Solid stakeholder engagement experience at all levels in the organization;
  • Leading by example;
  • Good collaboration skills;
  • Able to communicate in an effective way (clearly and professionally);
  • Good attitude in coaching technical people;
  • Technical Skill (Strong knowledge of Network Data Center and Campus/WAN infrastructures);
  • Relevant technical certifications from main networking vendors;
  • Valid Cisco CCIE certification.

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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