Concierge

2 settimane fa

MILAN, Italia Hyatt A tempo pieno

Description:

The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, arranging transportation and any related service towards guest’s needs

Operational

  • At beginning of each shift, always control the daily agenda & Logbook in order to check any last minute changes, and to double check that services are indeed confirmed with restaurant, transportation services ecc.

  • Make sure that any fixed charges related to Transportation costs or any other payment services are correctly inserted in Opera on guest’s reservation

  • Continue to provide normal FO Agent activities such as Check in, Check out, @ info email inbox control, scheduled with the usual Front Office shifts (AM-PM-NIGH)

  • Continue to respond to general Front Office responsibilities

  • Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.

  • Arranges sightseeing and other tours.

  • Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.

  • Runs appropriate errands for guests and picks up or delivers a variety of items if requested

  • Provides a variety of business services such as shipping packages and assisting with printing needs.

  • Receives, stores, and/or delivers mail and luggage.

  • Acquires daily care items such as toiletries, for guests and patrons.

  • Plans and schedules special events, parties, or meetings.

  • Fulfils unusual requests such as arranging for adventure experiences, coordinating special moments for guests, and searching for hard-to-find items.

  • Arranges for interpreters or translators when needed.

  • Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.

  • Performs other related duties as assigned

  • Represent the main point of contact for guest’s needs and request (Email & WhatsApp)

  • Any guest’s service request that can’t be bought online or any cash expenses taken from FO cashier, MUST be approved by RDM or Ass. RDM with written request (Petty Cash), and posted into Room Bill for payment.

  • Any other particular expenses “out of the ordinary”, MUST be approved by RDM or Ass. RDM with written request (Petty Cash)

Qualifications:

The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, arranging transportation and any related service towards guest’s needs

Operational

  • At beginning of each shift, always control the daily agenda & Logbook in order to check any last minute changes, and to double check that services are indeed confirmed with restaurant, transportation services ecc.

  • Make sure that any fixed charges related to Transportation costs or any other payment services are correctly inserted in Opera on guest’s reservation

  • Continue to provide normal FO Agent activities such as Check in, Check out, @ info email inbox control, scheduled with the usual Front Office shifts (AM-PM-NIGH)

  • Continue to respond to general Front Office responsibilities

  • Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.

  • Arranges sightseeing and other tours.

  • Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.

  • Runs appropriate errands for guests and picks up or delivers a variety of items if requested

  • Provides a variety of business services such as shipping packages and assisting with printing needs.

  • Receives, stores, and/or delivers mail and luggage.

  • Acquires daily care items such as toiletries, for guests and patrons.

  • Plans and schedules special events, parties, or meetings.

  • Fulfils unusual requests such as arranging for adventure experiences, coordinating special moments for guests, and searching for hard-to-find items.

  • Arranges for interpreters or translators when needed.

  • Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.

  • Performs other related duties as assigned

  • Represent the main point of contact for guest’s needs and request (Email & WhatsApp)

  • Any guest’s service request that can’t be bought online or any cash expenses taken from FO cashier, MUST be approved by RDM or Ass. RDM with written request (Petty Cash), and posted into Room Bill for payment.

  • Any other particular expenses “out of the ordinary”, MUST be approved by RDM or Ass. RDM with written request (Petty Cash)

Primary Location: IT-25-Milan

Organization: Hyatt Centric Milan Centrale

Job Level: Full-time

Job: Front Office

Req ID: MIL000317

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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