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Cassina Customer Quality Specialist

3 mesi fa

Tolentino, Italia Poltrona Frau A tempo pieno
Responsibilities The Customer Quality Specialist will join the Cassina Quality team and will report directly to the Quality Manager; he/she will be in charge of all Customer-related activities within the team, with the ultimate goal of increasing Customer satisfaction. Main Activities The main activities the new person will be involved in are:
  • Support Customer Service team in solving Customer complaints, cooperating with other Departments for the resolution;
  • Analyze Customer related data and developing statistical reports;
  • Work closely with Planning and Production units in defining corrective actions to solve Customer issues;
  • Cooperate with Supplier Quality in managing Customer claims caused by external suppliers;
  • Visit Cassina and Dealer Showrooms to collect Voice of Customer;
  • Understand Customer's expectations / needs and use them as a basis to foster a Customer-centric mindset within the company;
  • Prepare Customer Satisfaction Survey and analyze Customers' feedbacks;
  • Support in developing and monitoring Field Tests activities.
Experience and Education:
  • The profile has a Degree in Engineering or similar education;
  • At least 2 years of experience in Quality or Customer related roles; previous experience in roles with direct contact with Customers will be considered a plus;
  • Having gained experience in international contexts in the Design / Luxury sector will be considered a preferred requirement.
Technical and soft skills:
  • Curious to understand Customer needs and expectations (Luxury market-level);
  • Data analysis and statistical aptitude;
  • Knowledge of basic quality tools and core principles;
  • Continuous improvement mindset;
  • Excellent verbal and written communication;
  • Start-up approach;
  • Good interpersonal skills;
  • Good English knowledge (knowledge of a second language will be considered a preferred requirement);
  • Interest in Design;
  • Availability for business trips is required.
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