Head Housekeeper

Job Requirements

For our amazing Conrad Chia Laguna Sardinia we are looking for an Head Housekeeper to join the team

Conrad is one of three luxury brands within Hilton, catering towards the Smart Luxury mindset, and offering itâs guests intuitive service, infinite connections and a world of style.

Stay inspired and join the pinnacle of luxury on the wonderful southern coast of Sardinia, featuring 107 guestrooms arranged over 4 floors, are furnished in a sober and elegant contemporary style.

All rooms and suites are spacious and bright, have a balcony or a terrace and a view of the splendid Chia bay and the lagoon, home of the pink flamingos.

 

Position Summary:

Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies.

Take care of the budget and budget controlling for the department.

 

Duties and Responsibility:

Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.

Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.

Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.

Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

Work Experience

Responsibility & Authority:

· Responsible for cleanliness, orderliness and appearance of the entire Hotel.

· Ensure that rooms are made as per company standard.

· Prepare Annual Housekeeping Budget.

· Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

· Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

· Pay particular attention while organizing pest eradication activities.

· Develop and implement Housekeeping systems and procedures

· Prepare reports for management information.

· Assist Purchase department in selecting suppliers for items related to Housekeeping.

· Attending and resolving guest complaints.

· Verification of supplies consignments.

· Organize on-the job training and evaluate its effectiveness.

· Approval of the Functional Manual of the department.

· Recommend recruitment of new personnel.

Other Routine Responsibilities:

· Daily inspection of public areas.

· Daily briefing of Supervisors/ Executives.

· Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.

· Immediately attending to guest requests.

 

Prerequisities:

Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box and Able to drive change and look for operational efficiencies/synergies across the network.

Good knowledge of English and Italian.

 

Experience:

Minimum 5 to 7 years of experience of which at least 2 to 3 years in a similar role. Strong Operational/Technical Knowledge. Successful Pre-opening experience & records a distinct advantage

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry.

Today, Hilton remains a beacon of innovation, quality, and success.

This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

 What will it be like to work with a Hilton brand?

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

 

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotelâs employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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