IT Solution Designer

Ferrero è un'azienda famigliare con una visione progressista e globale e marchi iconici come Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® e Kinder Sorpresa®. L'amore per i nostri marchi è in continua crescita, così come la nostra presenza globale. Presente in oltre 50 Paesi e con prodotti venduti in oltre 170 Paesi, il Gruppo Ferrero è amato da generazioni in tutto il mondo. Il segreto del nostro successo globale? 38,767 dipendenti appassionati che con cura ed attenzione alla qualità contribuiscono a creare l'azienda, le carriere e i marchi di cui andiamo orgogliosi. Unisciti a noi e potresti essere uno di loro.

In Ferrero siamo impegnati nel costruire una cultura di diversità ed apertura nella quale tutte le persone si sentono benvenute ed apprezzate e nella quale tutte godono delle stesse opportunità. Crediamo, inoltre, che ognuno sia dotato di un proprio talento personale. Stimolando la curiosità e le naturali capacità delle nostre persone, abbiamo provveduto, generazione dopo generazione, al loro successo sia personale sia professionale, permettendo loro di costruire il loro percorso in Ferrero. La diversità dei nostri talenti è ciò che rende il nostro ambiente di lavoro multiculturale, innovativo e altamente gratificante.

We are seeking a talented and visionary IT Solution Designer to join our global team in the “Center of Expertise” for Consumer technology and drive the design and implementation of cutting-edge Consumer Engagement Platforms (CX) & Consumer Data Platforms (CRM/CDP), as well as supporting our global Webhosting Platform.

As an IT Solution Designer, you will play a pivotal role in conceptualizing, designing, and implementing tailored IT solutions in the area of Consumer Engagement (CX) and Consumer Data (CDP/CRM) Platforms. As well as supporting the team in managing and evolving our Webhosting Platform with more than 300+ websites. You will collaborate closely with cross-functional teams to deliver solutions that drive efficiency, engagement, and growth for our consumers.

• Working in a global team of architects and experts geographically distributed around the world.
• Support the architecture design, implementation and country roll-outs of our Consumer Engagement (CX) and Consumer Data (CDP/CRM) Platforms and the evolution of our Webhosting Platform, considering scalability, data integrity, security and performance.
• Design and enhance end-to-end aspects of the architecture of an application, including components such as Frontend, Backend, middleware technology, infrastructure components, data migration and integration scenarios.
• Design and control software testing guidelines, including test planning, automation and test case design for technical software projects. 
• Collaborate with international business units to gather requirements and translate them into technical solutions that align with our strategic goals and in line with enterprise architecture principles.
• Develop and maintain architecture documentation, including system diagrams, data flow diagrams, and technical specifications.
• Stay updated with industry trends and emerging technologies related to CRM/CX & Web technology systems and recommend innovations to enhance our systems.
• Work closely with development teams to ensure proper implementation and adherence to architectural standards and documentation.
• Collaborate with vendors and third-party partners to evaluate, integrate and migrate solutions in scope.
• Ensure that future country rollouts are implemented as per design and following best-practice implementation standards and manage the decommissioning of legacy applications.
• Manage major and minor upgrades of the current global platforms, coordinate needed stakeholder and work with Service Management to support achievement of Service level targets.
• Perform technical analysis and code reviews and manage pilot projects in the area of Consumer Engagement (CX) and Consumer Data (CDP/CRM) Platforms & Web Hosting Technology.
• Ensures the IT procedures, guidelines and standards for regular project operations such as Testing, Monitoring, Cyber Security, Documentation and Handover to 1st & 2nd Level Support Teams are performed and maintained.
• Perform 3rd level support for running applications in collaboration with 2nd level support teams.

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Proven experience (4+ years) specializing in both Consumer Engagement (CX) and Consumer Data (CDP/CRM) Platforms. 
• Strong Experience in Software Testing (Test Planning, Test Automation, and Test Case definition).
• In-depth understanding of Kubernetes and AWS for hosting architecture.
• Expertise in integration techniques, API usage, and data migration. 
• Experience with Drupal CMS.
• Experience with SAP CX Suite (SAP Emarsys, SAP CDC, SAP CDP) is considered as a plus.
• Experience in Atlassian Suite (JIRA, Confluence, Bitbucket) and CI/CD.
• Technical Skills in HTML5, JS and CSS.
• Deep Knowledge in Cloud Computing, SaaS, IaaS and PaaS preferably AWS and Kubernetes.
• Proficiency in working with cross-functional teams and managing stakeholders. 
• A high level of commitment and resilience, a goal-oriented and independent way of working as well as problem solving skills.
• Proficiency in English (other languages will be considered as a plus).

Clienti, qualità e attenzione sono al centro di tutto ciò che facciamo. Per avere successo in Ferrero, pertanto, dovrai essere altrettanto attento al cliente e al prodotto quanto lo siamo noi: dedicato a ottenere risultati brillanti per i clienti di tutto il mondo.