Technical Services Manager

2 mesi fa

Segrate Milano, Italia NTT A tempo pieno

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Technical Services Manager is a key role in Services Delivery organization who oversees the development and implementation of detailed technology solutions for clients.

Responsible for defining the client's needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.

You will perform in both a people management capacity and a technical leadership capacity..

You will select, develop and evaluate personnel to ensure the efficient operation of the function.

Technical Services Manager manages a team of Intelligent Infrastructure engineers with different level of expertise and seniority who are responsible for implementing IT infrastructure, fixing issues and achieving client satisfaction.

What you'll be doing

Key Roles and Responsibilities:

  • Management of the team, contributing to the delivery strategy development and managing implementation to achieve revenue and expense targets.
  • Collaborate with internal stakeholders to set the standard for client satisfaction and assist with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
  • Manage and coordinate initiatives to solve client problems.
  • Assist with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents.
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
  • Ensure the identification and development of a feedback; complaints and problem-solving procedure for clients to use ensure proactive incident management at client sites.
  • Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
  • Manage resource capacity to achieve service level agreements.
  • Participate in client reviews to proactively manage client service level requirements and fulfilment.
  • Provide information for the delivery plan and work with internal stakeholders to execute the implementation strategy.
  • Provide business advice and technical consultation to clients when required.

What will make you a good fit for the role?

  • Good knowledge and understanding of IT industry environment and business needs with a focus on Networking solutions and services;
  • Strong attitude of client engagement;
  • Good level of relevant experience in a similar role within a related environment;
  • Solid previous experience operationally managing a technical team;
  • Good experience dealing with clients and managing complex technology solution implementations and service levels;
  • Solid stakeholder engagement experience at all levels in the organization;
  • Leading by example;
  • Good collaboration skills;
  • Able to communicate in an effective way (clearly and professionally);
  • Good attitude in coaching technical people;
  • Technical Skill (Strong knowledge of Network Data Center and Campus/WAN infrastructures);
  • Relevant technical certifications from main networking vendors;
  • Valid Cisco CCIE certification.

Skills Summary

Contract Management, Financial Acumen, IT Service Management (ITSM), Operations Management, Professional Services Management, Professional Services Sales, Profit and Loss (P&L) Management, Service Delivery

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

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