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Front Desk Hospitality Agent
3 mesi fa
- Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
- Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
- Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
- Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
- Assist building leadership with any administrative tasks required to keep all operations running smoothly
- Flex to support the back-of-house / Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
- Support multiple Sonder properties throughout the local market, as required
- Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
- Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
- Excellent problem solving skills, with the desire to get it done for our guests
- Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
- Organized, hardworking, and detail-oriented
- Thrives in a fast paced, ever-changing, always challenging startup environment
- Ability to work effectively both in a team environment as well as independently
- Flexible schedule and open to working evenings, weekends and holidays
- Ability to lift / carry items up to 50 pounds and stand / walk for extended periods of time
- Proficiency in languages other than English a plus
- Competitive compensation
- Generous stock plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues