Operations Specialist

2 giorni fa

Milano, Provincia di Milano; Lombardia, Italia Unobravo Tempo pieno

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From day one at Unobravo, we've been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,500 qualified therapists and more than 10 million therapy sessions delivered , we're proud to have made a meaningful difference in countless lives. This is an opportunity to drive the growth of our corporate mental health solutions and scale Unobravo's impact in the world of work. We're seeking someone bold, commercially sharp, and impact-driven, ready to fuel our international expansion through strong partnerships with companies. Seniority: Mid-Level As an Operations Specialist , you will play a key role in ensuring the operational excellence of the therapy journey, monitoring performance end-to-end and proactively addressing risks, bottlenecks, and disruptions. Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling Oversee and continuously improve the clinical onboarding process and team organization, ensuring a high-quality and consistent experience Act as the cross-team integration lead for new strategic streams of work across the company into the acquisition and onboarding processes Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs 3-5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups). ~ Proved hands‑on experience with process automation AI-based ~ Strong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution. ~ Experience working in fast-paced, high‑variability operational environments. ~ Proven experience coordinating cross-functional stakeholders. ~ Strong problem‑solving skills, with a structured approach to root‑cause analysis and continuous improvement. ~ Fluency in English. Not everyone checks every box, and that's okay. Enjoy exclusive discounts on psychotherapy sessions with our professionals. Company retreats, team-building experiences, nationwide aperitivo parties, and more.. Free access to our language platform to grow both personally and professionally. An additional day off to rest, reflect, and recharge. LeaveExtra days off for all parents, biological, adoptive, foster, same‑sex, because every family deserves time together. At Unobravo, what truly connects us isn't just what we do, it's how we do it. If you require reasonable accommodations during the application or interview process, just let us know, we're here to support you. The process may include a case study and meetings with your future manager and key stakeholders, so you can truly understand what it's like to work with us.

Operations Specialist

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