Front Office Manager

3 settimane fa

Volterra PI, Italia Borgo Pignano A tempo pieno

Borgo Pignano, a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming, is looking for an engaging and proactive FRONT OFFICE MANAGER from February to November 2025.

Responsibilities:

  • Supervise all activities carried out by staff at the reception, guest service and switchboard.
  • Make a daily check on room assignments.
  • Upsell and cross-sell all departments in order to maximize sales.
  • Control the management of operating expenses.
  • Have a very detailed knowledge of all the services and activities available to guests.
  • Ensure that all guests are always cared for and treated in an extremely polite and courteous manner according to the standards dictated by the company.
  • Always have an answer for every question submitted by guests and solve their problems efficiently.
  • Manage a working team and other departments to ensure that all objectives of the company are met.
  • Maintain good working relations with other department heads.
  • Always be supportive to the Room Division Manager.

Requirements:

  • 2-3 years of experience in the same role at least.
  • Strong team player.
  • Great communication skills with key departments.
  • Strong leadership.
  • Eye for detail.
  • Passion for service, discretion, and courtesy.
  • Excellent grooming.
  • Proficient in English is required, with knowledge of Italian and another language preferred.
  • Respect for nature and for the values that the earth represents.
  • Own a car.

Please send your CV with the consent to the processing of personal data, in accordance with Legislative Decree no. 2018/101 and the GDPR (EU Regulation 2016/679) regarding the protection of personal data.

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