Assistant Facilities Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site. What this job involves The role encompasses managing several essential services for site operations: Managing the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services. Monitoring and maintaining office equipment and supplies, ensuring constant availability of necessary resources. Managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. Weekly walk-rounds with the vendor cleaning manager ensuring cleaning quality standards are maintained. Managing Trouble Ticket (Remedy) requests through the helpdesk system, interfacing with internal customers and actioning queries promptly in line with service level agreements. Managing daily health & safety issues, maintaining regular scheduled meetings and records of the fire and safety teams, fire drills, safety equipment and training. Travel and visitors' support, interfacing with locally approved hotels and assisting Client global travel & hotel managers in information gathering and communicating up-to-date information to staff. Managing food and kitchen facilities, providing direction to housekeeping staff. Deputising and providing cover for Building Operations Engineer or Facilities Manager when appropriate. Responsible for all other duties and tasks as assigned, ensuring flexibility and continuous operational support. Every day is different, and in all these activities, we'd encourage you to show your ingenuity Sounds like you? Knowledge of the Facilities/Office Services Coordinator role and its operational dynamics. Previous experience working in a high-profile corporate environment and demanding contexts. Previous reception or hospitality experience with public-facing competencies. Education at diploma or degree level. Good decision-making abilities and operational autonomy. Excellent written and verbal communication skills in Italian and English. Spreadsheet and word processing competencies. Customer-focused mindset with strong emphasis on service quality. Good interpersonal skills and team-oriented attitude. Fluent Italian and English language. Padronanza fluente dell'italiano e dell'inglese. Conoscenza del ruolo di Facilities/Office Services Coordinator e delle sue dinamiche operative. Esperienza precedente di lavoro in un ambiente aziendale di alto profilo e contesti esigenti. Esperienza pregressa in reception o nel settore hospitality, con competenze di gestione del pubblico. Istruzione a livello di diploma o laurea. Buone capacità decisionali e autonomia operativa. Eccellenti capacità di comunicazione scritta e verbale in italiano e inglese. Orientamento alla clientela e forte focus sulla qualità del servizio. Padronanza fluente dell'italiano e dell'inglese.

Location:
On-site –Milano, ITA At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation.