CSM Manager

2 settimane fa

Volpiano TO, Italia Spoki A tempo pieno

Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way.
Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset.

The Customer Success Manager will be a strategic partner for our clients, driving platform adoption, retention, and revenue growth. This position requires proven experience in customer success and sales within the SaaS industry. Develop and implement success plans aligned with clients’ business objectives
Analyze data and metrics to identify growth opportunities and risk factors
Provide strategic consulting on marketing automation and WhatsApp Business strategies
Conduct business reviews and present ROI analyses to stakeholders
Proven experience in Customer Success Management within SaaS companies – Required
Proven sales experience with a strong track record of meeting or exceeding targets – Required
Fluent in English (B2–C1) – Required
Knowledge of digital marketing and conversational commerce
Analytical mindset with the ability to turn data into actionable strategies
Full-time permanent contract (CCNL Commercio – Confcommercio)
Gross annual salary: €Preliminary call with Elena, our AI
# Final on-site interview with the CEO

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