Community Lead

19 ore fa

Varese VA, Provincia di Varese; Lombardia, Italia wework Tempo pieno

Overview

In this role you drive a superior member experience at a WeWork location by engaging with members, coordinating events, and ensuring smooth daily operations. You will work closely with the community team to tailor experiences for diverse members or Enterprise clients, fostering connection and business opportunities. You'll anticipate needs, resolve issues, and support move-in/out processes while upholding WeWork standards. This position offers visible impact on member satisfaction and community vitality, with a focus on meaningful events and proactive service.

Retribuzione / Benefits

  • Pension Plan
  • Healthcare
  • Life and Accidental Insurance
  • Meal Voucher
  • Annual leave
  • Parental Leave

Responsabilità

  • Drive membership engagement and retention through regular check-ins and issue resolution using Medallia data
  • Manage move-in/out processes and New Member Orientation
  • Plan, host and evaluate weekly events to build community and support Events team
  • Oversee building operations and safety, including energy management, cleaners, keys, and access control
  • Communicate policies and building issues to members; escalate as needed
  • Support Sales with tours and hand-offs for prospective members and Enterprise relationships

Requisiti fondamentali

  • Bachelor's Degree or equivalent experience
  • 2+ years hospitality experience
  • Proficient in local language and culture
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication
  • Strong organizational and multitasking abilities
  • Attention to detail and relationship-building orientation
  • Interpersonal skills
  • Networking
  • Communication
  • Organization
  • Multitasking
  • Medallia (customer experience system)