IT Helpdesk Technician I

pOmnia Healthcare Group is seeking an IT Helpdesk Technician Ito join their team The IT Helpdesk Technician I is responsible for providing frontline technical support to employees at the corporate headquarters in Lincolnwood, IL, with secondary remote support for nursing homes and skilled nursing facilities. This position provides technical assistance, troubleshoots hardware and software issues, maintains IT equipment, and supports daily technology operations. The role also provides specialized technical support to executives, ensuring timely issue resolution, minimal operational disruptions, and a high level of professionalism and confidentiality. This position is based in our Lincolnwood, Illinois office full-time. Having the flexibility to travel to different care centers is a requirement. /p h3IT Helpdesk Technician I Duties and

Responsibilities:
/h3 ul liProvide in-person and remote technical support to corporate headquarters employees, with secondary remote support for facility staff. /li liDeliver white-glove technical support to executives by taking ownership of requests, communicating clearly, and minimizing disruptions to daily operations. /li liTroubleshoot Windows operating systems, Microsoft 365 applications, business applications, computers, printers, peripherals, and basic network connectivity. /li liSupport Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and common sign-in and multifactor authentication issues. /li liPrioritize, track, and document technical support requests, communicate progress, and elevate complex issues to the appropriate support team or vendor. /li liInstall, configure, maintain, and troubleshoot workstations, peripherals, and other IT equipment at corporate headquarters. /li liAssist with approved software installations, system updates, equipment replacements, and routine technical maintenance. /li liPerform approved user account setup, password resets, and access modifications in accordance with company policies. /li liSupport employee onboarding and offboarding processes, including workstation setup, account access, and equipment collection. /li liProvide technical assistance for conference room technology, audiovisual equipment, and collaboration tools, including meeting setup and readiness checks. /li liCoordinate with field technicians when facility-related technical issues require onsite troubleshooting, installation, or equipment replacement. /li liProvide employees with guidance on supported technology and ensure technical issues are resolved appropriately. /li liMaintain accurate technical documentation, support records, and troubleshooting procedures. /li liFollow company policies and procedures regarding information security, confidentiality, and the protection of sensitive information. /li liAll other duties, as assigned /li /ul h3IT Helpdesk Technician ISkills and Abilities: /h3 ul liFoundational knowledge of Windows operating systems, computer hardware, printers, peripherals, and basic networking. /li liWorking knowledge of Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office. /li liStrong communication, customer service, organizational, and problem-solving skills. /li liAbility to provide professional, attentive, and discreet technical support to executives and employees at all organizational levels. /li liAbility to explain technical concepts and guide users through troubleshooting procedures clearly and patiently. /li liStrong attention to detail and ability to maintain accurate technical documentation. /li liAbility to prioritize multiple support requests, manage competing deadlines, and respond to technical issues in a timely manner. /li liAbility to identify issues requiring escalation and collaborate effectively with internal IT teams and external vendors. /li liFamiliarity with Microsoft 365 Admin Center, Microsoft Entra ID, Active Directory, and basic user account and license administration preferred. /li liFamiliarity with IT ticketing systems, remote support tools, and technical troubleshooting procedures preferred. /li liAbility to maintain confidentiality and exercise sound judgment when handling sensitive company and employee information. /li liAbility to work independently and collaboratively in a fast-paced, multi-location environment. /li /ul h3IT Helpdesk Technician I Education and

Experience:
/h3 ul liAssociate degree or higher in Information Technology, Computer Science, or a related field. /li li0–3 years of IT support, technical troubleshooting, or related experience. Entry-level candidates with relevant coursework, internships, or hands‑on technical experience are encouraged to apply. /li liExperience supporting corporate office employees, executives, conference room technology, or collaboration tools preferred. /li liExperience working in healthcare, skilled nursing, managed IT services, or other multi-location environments preferred. /li