Field Quality Investigator

21 ore fa

Torino, Italia Groupe PSA A tempo pieno

Field Quality Investigator (Quality Flying Doctor) – Permanent contract – Staff We are seeking a Field quality investigator to join our Leapmotor International. You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality. Mission & Impact — As a Field Quality Investigator, often known as our "Quality Flying Doctor," you will be the primary detective for our most challenging field quality issues. You will be on the front lines, traveling to the source of problems to conduct deep-dive technical analyses. Your work will be crucial in bridging the gap between customer-reported issues and engineering solutions, directly impacting product quality, customer satisfaction, and warranty costs. you own the initial investigation and provide the critical data needed to drive resolution. On-Site Field Investigation & Problem Identification: Travel to dealerships, repair shops, and customer locations to perform hands-on inspections of vehicles exhibiting quality concerns. Perform comprehensive data collection, including reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs. Execute issue reappearance tests to confirm the problem and understand the specific conditions under which it occurs. Technical Pre-Analysis & Root Cause Hypothesis: Build a robust pre-analysis for each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report. Design Flaw, Manufacturing/Process Issue, or Component Quality Failure. Data Management & KPI Monitoring: Identify, log, and track new and emerging field issues within our quality management systems. Build and maintain Pareto analyses by "bucketizing" similar problems, calculating their frequency and gravity (severity, cost, safety impact). Manage and report on key Field Quality KPIs, such as Early Warranty Return Rate, Top Issue Rate, and other relevant metrics. Monitor issue trends over time to gauge the effectiveness of corrective actions. Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field. Minimum of 5 years of experience in automotive quality, field service engineering, diagnostics, or a similar technical investigative role. Deep understanding of automotive systems (e.g., and interpreting DTCs and data parameters. Exceptional analytical and problem-solving skills, with a data-driven and meticulous approach. Willingness and ability to travel domestically and internationally up to 60% of the time, often at short notice. Excellent written and verbal communication skills, with the ability to create clear, concise, and professional reports. Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, SQL, Excel). Knowledge of quality core tools (e.g., Languages To succeed in these transformations, the company needs all the talents.

  • Field Quality Investigator

    3 giorni fa

    Torino, Italia Groupe Psa A tempo pieno

    OverviewField Quality Investigator (Quality Flying Doctor) – Permanent contract – StaffWe are seeking a Field quality investigator to join our Leapmotor International.You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us.You will have the opportunity to work on cutting-edge automotive...

  • Field Quality Investigator

    2 giorni fa

    torino, Italia Groupe PSA A tempo pieno

    Overview Field Quality Investigator (Quality Flying Doctor) – Permanent contract – Staff We are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive...

  • Field Quality Investigator

    4 giorni fa

    Torino, Italia Groupe PSA A tempo pieno

    Overview Field Quality Investigator (Quality Flying Doctor) – Permanent contract – Staff We are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive...

  • Field Quality Investigator

    21 ore fa

    Torino, Italia Groupe PSA A tempo pieno

    Overview Field Quality Investigator (Quality Flying Doctor) – Permanent contract – Staff We are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive...

  • Field Quality Investigator

    2 giorni fa

    Torino, Italia Peugeot Sport (Stellantis Motorsport) A tempo pieno

    We are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting‑edge automotive technology and make a direct impact on product quality. The Role: Mission & Impact As a Field...

  • Field Quality Investigator

    4 giorni fa

    Torino, Italia Stellantis A tempo pieno

    Overview We are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality. The Role: Mission & Impact As a...

  • Field Quality Investigator

    3 giorni fa

    Torino, Italia Stellantis A tempo pieno

    OverviewWe are seeking a Field quality investigator to join our Leapmotor International.You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us.You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality.The Role: Mission & ImpactAs a Field...

  • Field Quality Investigator

    1 giorno fa

    Torino, Italia Peugeot Sport (Stellantis Motorsport) A tempo pieno

    We are seeking a Field quality investigator to join our Leapmotor International.You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us.You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality.The Role: Mission & ImpactAs a Field Quality...

  • Field Quality Investigator

    4 giorni fa

    Sant'Ambrogio di Torino, Italia Groupe PSA A tempo pieno

    OverviewField Quality Investigator (Quality Flying Doctor) – Permanent contract – StaffWe are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive...

  • Field Quality Investigator

    3 giorni fa

    sant'ambrogio di torino, Italia Groupe PSA A tempo pieno

    OverviewField Quality Investigator (Quality Flying Doctor) – Permanent contract – StaffWe are seeking a Field quality investigator to join our Leapmotor International. You care about products, innovation, sustainability, and delivering exceptional customer experiences, then join us. You will have the opportunity to work on cutting-edge automotive...