Technical Support Specialist

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.
Your mission Join our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. We are looking for someone who truly knows the technicalities of cranes. You will be surrounded by a highly experienced, collaborative team - who are ready to support your success in a great working environment.
As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. You will be the go-to person ensuring fast, effective, and transparent resolutions for customer cases. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.
Key responsibilities Receive, track, and resolve technical claims, tickets, and inquiries regarding loader loader heavy and superheavy cranes, parts, and accessories
Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise
Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process
Act as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional management
Participate in New Product Development (NPD) projects as a subject matter expert and recommend process or product modifications
Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.
What we are looking for Academic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipment
Strong fact-based problem-solving skills with hands‐on experience using customer support IT systems, ticketing processes, and technical diagnostics
Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage
Valid driver's licenses for both passenger cars and trucks, as well as a crane operator license- is it applicable for this position?
Customer-focused, highly communicative team player willing to travel up to 60-80 days per year.
What we offer As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
Salary: € 45k - € 55k Gross Annual Salary (RAL), based on experience
Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process.
We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.