Copilot Adoption Architect

Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.
Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.
Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals.
Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement

As an adoption expert, you are expected to perform the below tasks at a senior level:
stakeholder mapping, persona analysis, workflow time-and-motion snapshots, enablement maturity, change risks.
Adoption Planning & Governance (non-technical)
Build 12-week adoption plan with ADKAR milestones map, sponsor roadmaps, resistance plans, reinforcement tactics, RAID log, RACI, comms & training calendar, and value tracking plan.
Design executive steering cadences with KPI pack & decision log.
Enablement & Training
Design train-the-trainer bootcamps; Design internal champions certification materials
Produce ready-to-ship materials: quick start guides, “prompt recipes,” micro-videos, in-app nudges,... etc
Produce quarterly comms plan; maintain a content calendar; A/B test subject lines; Produce tips artifacts: weekly short posts, bi-weekly champion spotlight, monthly town hall agendas with live demos and Q&A, FAQ drafts, launch emails
Content production
Design team inbox, surveys, office hours schedules, FAQ knowledge base, sentiment tracking mechanisms.
Design live adoption dashboards (WAU/DAU, depth of use, role cohorts, training completion, help-desk deflection); Design continuous feedback loops: surveys, office hours, shadowing, ... etc
Core Microsoft/AI Competencies
AI Use-case engineering (non-technical) : Facilitate workshops to decompose tasks, map prompt patterns, define acceptance tests, and assign owners; Persona & workflow analysis : Build “day-in-the-life” task inventories; convert to AI transformation workflow with Pre/post measurement plan (baseline source + target metrics).
Analytics: Pull from M365 Admin Center usage/adoption, Adoption Score category measures, Viva Insights aggregated behavior signals, and Forms surveys to triangulate reach, activation, depth, and behavior change. create a risk register (data leakage, hallucination), an incident comms playbook, and quick drills.
Socialize Microsoft Responsible AI principles (fairness, reliability & safety, privacy & security, inclusiveness, transparency, accountability). Embed in training/comms with clear escalation paths.
7–10+ years in enterprise ACM with Microsoft 365; Demonstrated ability to produce assets same-day: backlogs, labs, comms, KPI scaffolds.
~ Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).
~ Convert “AI fear/quality/safety” into experiments with owners and dates; 5+ years of experience in enterprise consulting, digital transformation, or business change enablement.
~ Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers.
~ Deep enablement for finance/legal/customer service personas,
creation of learning assets and Power BI adoption views.
Proven Microsoft Copilot knowledge credentials or equivalent