Room Attendant Housekeeping

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L'Orient Express train to railways. Since 2022, Orient Express is part of Accor Group's leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. Our Room attendants are responsible for cleaning and servicing Guests' rooms in order to provide a truly pleasant and comfortable experience. They ensure that all suites and rooms are inviting and perfectly clean and also address all Guests' queries politely and knowledgeably.
Our Room attendants synergically collaborate with the Public spaces attendants, HSK porters and Laundry team, the Butlers, the Front Office and the Maintenance staff under the supervision of the HSK Director, Assistant HSK Director and Floor Supervisors.
Clean assigned Guests' suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets,
Restock beverages and food items in the mini-bar,
Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Floor Supervisor any items that need repair.
Clean corridors and floor public areas around guest rooms assigned. Keep informed of Hotel products and services knowledge to answer Guests' questions.
Answer all Guests' questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the Floor supervisors to handle.
Verify the physical status of the linens, towels and equipments and update the Floor supervisor of any discrepancies found by reporting timely any technical issues and maintenance needs.
Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to Guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
Clean corridors and floor public areas around guest rooms assigned. delivery of linen, processing laundry orders).
Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel.
Follow Hotel security guidelines and comply with Hotel's health&safety and hygiene policies and procedures.
Previous luxury hotel-related experience as Room attendant or Public spaces server is preferred,
Knowledge of Hotel procedures and code of conduct,
Familiarity with cleaning equipment and supplies as well as proper cleaning techniques, equipment and chemical usage,
Flexibility to work different shifts, including weekends and holidays, as required,
Basic knowledge of health and safety regulations related to housekeeping operations,
Ability to communicate, understand and follow instructions in Italian and English,
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