Food and Beverage Assistant
7 giorni fa
Department : Food & Beverage
Reports to : Food & Beverage Director
Location : Bvlgari Hotel Milano
Role Overview The Waiter/Waitress at Bvlgari Hotel Milano is a key ambassador of the Bvlgari brand, responsible for delivering an exceptional, refined, and personalized dining experience in line with Bvlgari Hotels & Resorts standards, Marriott International policies, and Leading Quality Assurance (LQA) guidelines. This role requires a strong attention to detail, natural elegance in service delivery, and a genuine passion for luxury hospitality.
Key Responsibilities Deliver an impeccable food and beverage service in all assigned outlets, ensuring consistency with Bvlgari service philosophy
Present menus, provide accurate information on food and beverage offerings, and make refined recommendations
Take orders efficiently and accurately, ensuring proper communication with kitchen and Bar teams
Serve food and beverages according to Bvlgari presentation and timing standards
Handle guest requests and complaints promptly, professionally, and in line with luxury service recovery standards
Ensure compliance with hygiene, safety, and HACCP regulations
Brand, Standards & Compliance Act at all times as a Bvlgari brand ambassador, embodying elegance, discretion, and attention to detail
Comply with Bvlgari Hotels & Resorts service standards, including grooming, posture, language, and service rituals
Consistently meet and exceed Leading Quality Assurance (LQA) service expectations and audit requirements
Maintain full compliance with internal SOPs, brand standards, and training programs
Teamwork & Collaboration Work closely with the Food & Beverage team to ensure seamless service flow
Collaborate effectively with kitchen, bar, and other hotel departments
Participate actively in daily Line Ups, training sessions, and service improvement initiatives
Requirements & Qualifications Previous experience as a Waiter/Waitress in a luxury hotel or high-end restaurant
Strong knowledge of food & beverage service standards
Fluent in English; Italian and additional languages are considered a plus
Ability to work flexible shifts, including weekends and holidays
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