Customer Service Director Role

2 settimane fa


Piemonte, Italia Sienna Charles A tempo pieno

Summary Sienna Charles, a premier luxury lifestyle company featured in Forbes is seeking a hands‐on Customer Service Director to lead and elevate our entire CS function. This is a producer role for someone who builds systems, improves processes, solves problems quickly, and drives consistent performance across a team. You will lead the CS team, refine SOPs, handle escalations, and create scalable workflows that support a high‐touch luxury client experience. Key Responsibilities Oversee and coach the CS team day‐to‐day, ensuring high‐touch, accurate client support. Establish clear service standards and ensure the team consistently meets them. Handle escalations directly and resolve issues with urgency and professionalism. Audit service quality, identify gaps, and implement fixes immediately. Lead ongoing training, expectation‐setting, aApply now and work remotely at Sienna Charles. J-18808-Ljbffr



  • Piemonte, Italia Sienna Charles A tempo pieno

    A premier luxury lifestyle company in Italy is seeking a hands-on Customer Service Director to lead and improve their customer service function. This role involves overseeing the CS team, refining standard operating procedures, and handling escalations to ensure an exceptional luxury client experience. The ideal candidate will have a strong background in...


  • Piemonte, Italia Sienna Charles A tempo pieno

    A premier luxury lifestyle company in Italy is seeking a Customer Service Director to lead and elevate the customer service function. The role involves overseeing the team, establishing service standards, handling client escalations, and ensuring consistent high-touch support to enhance the luxury client experience. Ideal candidates will have experience in...

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