It Support Engineer {Fully Remote}
1 giorno fa
Job ID: 3138428 | Amazon.com Services LLC
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we have a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be part of your daily outfit).
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
~2+ years of troubleshooting in a multi‑user high availability environment experience
~2+ years of PC repair, troubleshooting, deployment and liquidation experience
~1+ years of IT client, server, and network service delivery experience
~2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
~2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
~2+ years of supporting and maintaining a corporate network environment experience
~ High school or equivalent diploma
~ Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
2+ years of computer networking experience
~ Experience supporting video conference and teleconference equipment
Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
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