Field Service Technician

# Field Service Technician

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- Automation Italy / worldwide## Who we are.

What we do. We are Bystronic
- a global technology company passionate about shaping the future of industrial manufacturing.

We want to work with people who support us in creating new possibilities for connected sustainable production worldwide. As a leading partner for solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.### What you will be doing
Technical area:
* Install, start up and commission automated production lines, integrated cells and complex automation systems.

• Support customers during ramp-up and production start-up, ensuring a smooth system handover.
• Provide advanced technical support on-site and remotely.
• Diagnose and resolve complex electrical, electronic, software, pneumatic and mechanical issues.
• Perform diagnostics, parameterization and optimization using dedicated tools and industrial software.
• Work with drives and frequency inverters and verify interfaces between machines, production software and management systems.
• Carry out software updates, downgrades and modifications in live production environments.
• Perform retrofits and technological upgrades to improve system reliability, productivity and safety.
• Manage technical escalations from branch offices and 1st Level Technicians.
• Collaborate with Engineering, Technical Support, R&D and Product Management on non-standard technical issues. Customer interactions: * Act as a trusted technical contact throughout installation, ramp-up and production.
• Train customer operators and maintenance teams on system operation, troubleshooting and safety.
• Identify opportunities for upgrades, modernization and performance improvements.
• Provide practical recommendations tailored to the customer's production environment. Internal collaboration and learning: * Support the technical development of 1st Level Field Service Technicians and share best practices across the organization.
• Prepare clear service reports, work instructions and installation documentation.
• Keep CRM, ticketing systems and technical records accurate and up to date.
• Collect customer feedback and contribute to continuous improvements in products and service processes.### Your education & experience
• Technical diploma or degree in Industrial Automation, Electronics, Electrical Engineering, Mechatronics or a related field.
• At least 3 years of experience in field service, commissioning, maintenance or industrial automation.
• Hands-on experience independently installing, commissioning and troubleshooting industrial machinery or automated systems at customer sites.
• Ability to read electrical schematics, mechanical drawings, system layouts and technical documentation.
• Good understanding of industrial pneumatics, electromechanical systems, drives and frequency inverters.
• Experience working in international environments is an advantage.### What you need to succeed
• Strong analytical and troubleshooting skills, with the confidence to make decisions in complex technical situations.
• A practical, hands-on approach and the ability to work independently at customer sites.
• Strong customer and service orientation, combined with accountability and a collaborative mindset.
• Fluent Italian and professional written and spoken English; additional languages are an advantage.
• Good knowledge of Windows operating systems and Microsoft Office applications.
• Availability for national and international travel exceeding 90% of working time, including overseas assignments lasting up to two consecutive months.
• Valid Category B driving licence.###

What's in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefit package.## People power our purposeImagine working in an environment that helps move the company to the next level, where