Media Monitoring Automation Specialist, Global Services

Media Monitoring Automation Specialist, Global Services Remote (Bulgaria) Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We're looking for a detail-oriented and technically curious Media Monitoring Automation Specialist, Global Services to support the configuration, automation, and optimization of workflows that power our global media intellgence services. As a Media Monitoring Automation Specialist, you will play a key role in transitioning manual processes into scalable, automated workflows. You'll work across content acquisition, processing, and delivery systems, ensuring high-quality outputs for both domestic and international clients while improving efficiency through automation. Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N Translate editorial and client brief requirements into scalable system configurations Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery Monitor and troubleshoot issues related to workflow automation, data quality, and system performance Collaborate with internal teams to ensure client requirements are accurately implemented and maintained Maintain up-to-date documentation of client configurations and communicate updates across teams Support vendor-related processes including service evaluation, communication, and invoice reconciliation Successful transition of manual workflows into reliable automated systems Reduction in operational inefficiencies and manual intervention Timely resolution of workflow and system-related issues Clear and consistent documentation of workflows and configurations Effective collaboration with internal stakeholders and vendor partners If the details below describe you, you could be a great fit for this role: Interest in workflow automation, systems configuration, or operational tooling Familiarity with automation platforms (e.g., N8N) or similar workflow tools Strong analytical mindset with attention to detail in system setup and monitoring Ability to clearly document processes and communicate across technical and non-technical teams Experience supporting or working with third-party vendors (preferred) Proactive problem-solver with a focus on continuous improvement Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery A 1 hour zoom interview with the hiring manager Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced (or more senior) than this

job description
as posted. Remote Work, Forever Fully distributed team with a permanent remote setup Home office stipend, phone and internet reimbursement, coworking membership Virtual and in-person team bonding (lunches, events, competitions) Competitive geo-neutral pay in the U.
Annual reviews to ensure equity and market alignment Standardized bonus or commission structure Equity opportunities Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents 24/7 Virtual Care and Employee Assistance Program Employer-funded HSA contributions and other pre-tax benefits Time Off & Family Benefits 4+ weeks of PTO, plus paid sick and mental health days 13 paid holidays with the option to swap for personal days Up to 16 weeks of fully paid parental leave Learning and Development Bi-annual performance reviews, team workshops, and leadership training Unlimited access to Coursera and O'