Commercial Business Operations Manager

h3Our Company /h3 pThe Tour Guy is a leading provider of guided tours and travel experiences across Europe and the U.
We operate our own tours and manage a growing marketplace of partner experiences. /p h3What You'll Do /h3 pLead our Marketing and Marketplace departments, ensuring company strategy is executed efficiently and delivers measurable results. You'll manage department leaders, establish clear processes, and use data to identify problems, prioritize opportunities, and hold teams accountable. /p h3Responsibilities: /h3 ul libTeam Leadership: /b Manage department leaders, establish KPIs, assign priorities, and enforce deadlines through structured weekly reviews. /li libStrategic Execution: /b Translate CEO priorities into actionable roadmaps with clear ownership, timelines, and measurable results. /li libMarketplace Growth: /b Identify destinations, categories, and products to launch or expand based on demand, conversion, availability, and profitability. /li libMarketplace Operations: /b Oversee supplier acquisition, commercial negotiations, product availability, and category performance. /li libMarketing Performance: /b Oversee paid media budgets, ROAS, and profitability through the Marketing Manager, ensuring efficient allocation of spend. /li libMarketing Operations: /b Manage email, social media, YouTube content, Guidebook, and PR through department leaders. /li libAnalytics: /b Identify underperforming products, destinations, and marketing channels. Develop corrective actions and track improvements. /li libCross-functional Execution: /b Align Marketplace, Marketing, E-commerce, and Analytics teams to improve revenue, conversion, and profitability. /li /ul h3Skills /h3 ul libGA4: /b Analyze acquisition, conversion funnels, product performance, and revenue by destination and channel. /li libGoogle Ads Meta Ads Manager: /b Audit budgets, campaign performance, ROAS, and attribution. /li libKlaviyo: /b Analyze segmentation, email flows, A/B testing, and revenue per recipient. /li libExcel / Google Sheets: /b Pivot tables, XLOOKUP, SUMIFS, and financial analysis. /li libLooker Studio: /b Build performance dashboards and KPI reporting. /li libOn-site Search Analytics: /b Analyze customer searches, product discovery, and search-to-booking conversion. /li /ul h3Experience /h3 ul li8+ years in commercial operations, marketplace management, e-commerce, or performance marketing. /li li4+ years managing department leaders and cross-functional teams. /li liDirect responsibility for b$8 million+ in annual paid media spend /b, with accountability for ROAS and profitability. /li li3+ years managing marketplace, category, or supplier operations. /li liProven experience executing company strategy through structured workflows, deadlines, and KPI accountability. /li liDemonstrated success improving team productivity, commercial performance, and operational processes. /li /ul h3What

we offer
/h3 ul liPermanent Contract /li liSalary Range: RAL €80.000-€120.000 + performance bonus /li liMeal vouchers (€7 per day) in accordance with internal company policy /li /ul pAt The Tour Guy

we offer
equal opportunities. We are committed to treat all candidates equally based on their skills, achievements and experience regardless of their race, nationality, sex, age, disability, sexual orientation, gender identity or any other classification protected by law. /