Data Center Engineering Operations Engineer, DCEO

Data Center Engineering Operations Engineer, DCEO Job ID: 3165250 | Amazon Data Services Malaysia Sdn. Bhd. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers, and experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost. We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility. Key job responsibilities Act as the site point of contact for internal and external stakeholders involving communication and relationship management. Meet daily hours of operations, on call requirements, and response during rotations. Manage minor and support major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required. Responsible for the on‐site management of contractors, sub‐contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Assist in establishing performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance. Generate change management requests & incident management tickets for DCEO activities. Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency. Establish documentation relevant to technical support of business & facility operations. Support, implement projects to increase current facility capacity, efficiency, sustainability & reliability. Support operating partners in the resolution of any infrastructure engineering issues. A day in the life Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA). Perform rack installs, rack decommissioning, and facility management. Provide operational readings and key performance indicators to keep uptime maintained. Responsible for the on‐site management of contractors, sub‐contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on‐call rotations. Basic Qualifications 4+ years of electrical or mechanical, or 5+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience. Knowledge of concepts and interaction of service management systems (problem and change). Work rotating shift schedules and variable days off. Preferred Qualifications Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, or 3+ years of relevant work in a data center or other critical environment experience. Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units. Experience with vendor and contractor/subcontractor negotiation and management skills associated with construction and project execution. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. #J-18808-Ljbffr