Human Resources Generalist/Business Partner

Description In pursuit of being Earth's Best Employer, our global Human Resources teams, known as Peoplee Xperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner is responsible for operational excellence and organizational health through PXT leadership at their assigned site(s). As a senior individual contributor, you will partner directly with Field Leaders, site(s) leadership teams, and General Managers, maintaining the seniority and credibility needed for strategic discussions on complex organizational challenges. You are accountable for the end-to-end employee experience at your site(s), owning feedback mechanisms, recognition programs, and environment standards that shape trust, engagement, and performance. This role requires balancing tactical excellence with strategic insight, leveraging both technology and human judgment to deliver high-quality employee experiences while driving proactive risk identification and mitigation. In pursuit of being Earth's Best Employer, our global Human Resources teams, known as Peoplee Xperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner is responsible for operational excellence and organizational health through PXT leadership at their assigned site(s). As a senior individual contributor, you will partner directly with Field Leaders, site(s) leadership teams, and General Managers, maintaining the seniority and credibility needed for strategic discussions on complex organizational challenges. You are accountable for the end-to-end employee experience at your site(s), owning feedback mechanisms, recognition programs, and environment standards that shape trust, engagement, and performance. This role requires balancing tactical excellence with strategic insight, leveraging both technology and human judgment to deliver high-quality employee experiences while driving proactive risk identification and mitigation. You will be expected to work onsite(s) at an Amazon facility, supporting multiple site(s)s within your region (campus) with regular mobility across assigned locations. The position is classified at level 6 or above, depending on the candidate's skills, competences and experience. Key job responsibilities Employee Experience & Engagement Foster two-way communication through Voice of the Associate programs, roundtables, and GEMBA walks, driving timely resolutions and strengthening employee-leadership relationships. Build an inclusive environment where employees feel safe to speak up and bring their authentic self to work, establishing Employee Resource Groups and ensuring equitable talent practices. Partner with site(s) leaders and safety teams to ensure consistent execution of safety standards and programs. Lead strategic community initiatives partnering with Public Policy and Public Relations teams. Drive proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and making high-judgment decisions that balance policy intent with business needs. Execute core PXT processes with rigorous standards, conducting inspections and audits to ensure compliance. Data-Driven Decision Making & Technology Lead in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Turn insights into compelling narratives that influence senior stakeholders and drive measurable improvements in employee experience and business performance. Drive strategic adoption of HR technology solutions and self-service tools to enable both efficiency and excellence, leveraging automation while preserving high-touch support for sensitive matters requiring human judgment and empathy. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Coach Business Leaders on effective people management, including performance feedback, team development, and complex employee relations matters. Support change implementation by reinforcing messaging, addressing resistance, and helping leaders translate change into local routines. PXT Leadership & Organizational Health Contribute to PXT team staffing decisions, resource allocation, and scheduling to ensure appropriate coverage and capability. Participate in succession planning and promotion decisions, identifying high-potential talent and development opportunities. Provide input on PXT team performance management and champion positive team culture and recognition practices. Message Matt Bierton A day in the life Your day blends strategic thinking with hands-on execution at the site(s) level. You'll leverage advanced analytics and AI-enabled tools to identify trends and develop solutions that enhance workplace experience. From coaching senior leadership on complex workforce challenges to driv