Data Center Operations Manager, PNE DCO

Job Description Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‐call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers, and you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key Job Responsibilities Operationally responsible for a Data Center. Prioritize and assign trouble tickets to data center technicians and operators. Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations. Develop career paths for employees and make updates in internal tools. Recruit and train data technicians to ensure appropriate staffing levels. Ensure effective and efficient management of day‐to‐day data center operations including queue management, 24/7 shift arrangement and hardware logistics. Act as a subject matter expert across all aspects of data center operations. Ensure all operational KPIs and metrics are measured and met. Inspire and guide improvement in team processes, technology innovation and automation. Manage large‐scale events (outages) and act as the call leader. Improve workflows and throughput for data center operations. Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs. Maintain the on‐call schedule coordinating absences and vacations. Be passionate about the quality and quantity of services being provided, continuously striving to improve the customer experience. This role supports data centers in various operational stages. It may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Basic Qualifications 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics, or equivalent. 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities. 2+ years of team management experience, or a Bachelor's degree and 2+ years of working cross‐functionally with tech and non‐tech teams. Preferred Qualifications Experience troubleshooting and debugging technical systems. Experience in Linux and networking protocols, networking administration, and troubleshooting. Benefits Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance). 401(k) matching. Paid time off and parental leave. Restricted stock units (RSUs) and sign‐on payments. EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Location: Fairless Hills, PA, USA. Salary: $78,400 - $137,300 USD annually. #J-18808-Ljbffr