GUCCI eCommerce Operations Senior Analyst

4 settimane fa

Scandicci FI, Italia Kering SA A tempo pieno

GUCCI eCommerce Operations Senior Analyst ( Milan or Florence) page is loaded GUCCI eCommerce Operations Senior Analyst ( Milan or Florence) Apply locations Milano - Via Mecenate, 91 time type Full time posted on Posted 30+ Days Ago job requisition id R069212

Summary

Role Mission:

Reporting to the Global Digital Services & Operations, the Digital Operations Senior Analyst liaise with the Regional eCommerce departments to ensure that the client journey, from the product selection through to purchase, delivery and post purchase servicing, is designed and executed to achieve eCommerce excellence goals and exceed the expectations of our luxury clients.
He/She provides support on a range of ad hoc initiatives and analysis leading the requirements definition and/or implementation of strategic digital initiatives that support the Gucci vision.

This opportunity is open both in Milan or Florence.

Job Description

Key Responsibilities:

  • Support, in partnership with the Global Digital team, the development of Gucci.com service proposition (delivery options, returns, value added services) and the establishment of standardized measurements to be used across all regions.
  • Coordinate in close link with each Regional e-commerce team the evolution of our core service proposition (delivery options, pricing, returns) to provide the best possible experience to our clients on the Gucci.com website.
  • Develop and maintain robust, dynamic, and highly visual reports and KPI dashboards to answer key business questions on Operations.
  • Work with the functional owners and both Digital and Merchandising analysts to measure each KPI in a systematic way.
  • Support the link with the Regional eCommerce Operations directors to discuss the operational performance on a regular basis, jointly track progress on projects related to Warehousing, Logistics, services and share best practices.
  • Partner with CID, Industrial Department and the other stakeholders involved, to define the specific requirements and needs of the eCommerce departments with regards to the packaging and sustainability programs and projects.
  • Strong working partnerships with CRM, Client Services, Regional eCommerce Warehouses/Kering Logistics and Retail Operations to co-create an elevated luxury experience.
  • Benchmark service proposition in competitive websites and prepare efficient document with the purpose of creating efficiency and best-in-class customer journeys to be implemented/developed.
  • Share best practices among the regions to create efficiency during the whole customer journey flows and support the roll-out of the new OMS project as SME (subject matter expert).

Key Requirements

  • Bachelor's degree required (majors in Business, Economics/Finance, Engineering, Statistics, Computer Science, Mathematics).
  • A minimum of 5 years’ experience in eCommerce Operations and Project management.
  • Demonstrated strong analytical skills with the ability to build KPIs and reports to monitor them to align the Management.
  • Knowledge of omni-channel solutions in a Retail environment, combined with the ability to handle complex business situations and communicate effectively with all levels of the organization.
  • Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations.
  • Creative, enthusiastic with a drive to succeed.
  • Must be detail-oriented and able to manage multiple tasks simultaneously.
  • Methodical, efficient and able to multi-task with solid organizational and time-management skills.
  • Pro-active and able to show initiative and deliver innovative ideas which constantly improve the global customer experience.
  • Team player and able to build good professional cross-functional relationships with peers and team management in multicultural and fast-paced environment.
  • Excellent communication skills: ability to clearly articulate to a wide audience the operational dynamics of the business, develop a case for new tools and initiatives, document clear business requirements and project status.
  • Fluent in English and mastery of another language would be a plus. Italian is a plus.
  • Proficient in Excel, MS Project, Word and PowerPoint.

Job Type

Regular

Start Date

2021-11-02

Schedule

Full time

Organization

GUCCIO GUCCI S.P.A. #J-18808-Ljbffr

  • Gucci Ecommerce Operations Senior Analyst

    4 settimane fa

    Scandicci, Italia Kering Sa A tempo pieno

    GUCCI eCommerce Operations Senior Analyst ( Milan or Florence) page is loaded GUCCI eCommerce Operations Senior Analyst ( Milan or Florence) Apply locations Milano - Via Mecenate, 91 time type Full time posted on Posted 30+ Days Ago job requisition id R069212 Summary Role Mission: Reporting to the Global Digital Services & Operations, the Digital Operations...

  • Gucci Ecommerce Operations Senior Analyst

    1 settimana fa

    Scandicci, Italia Kering Sa A tempo pieno

    GUCCI eCommerce Operations Senior Analyst ( Milan or Florence) page is loaded GUCCI eCommerce Operations Senior Analyst ( Milan or Florence) Apply locations Milano - Via Mecenate, 91 time type Full time posted on Posted 30+ Days Ago job requisition id R069212 Summary Role Mission: Reporting to the Global Digital Services & Operations, the Digital Operations...

  • GUCCI Industrial Solutions Leader

    3 settimane fa

    Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Within the Gucci Tech Department, we're looking for a talented and ambitious Tech Industrial Solutions Leader.  Reporting to the Gucci Tech Industrial Operations Senior Manager, you’ll support the day to day management of Tech Industrial Operations teams, the definition and improvement of internal processes and the management of complex...

  • GUCCI Industrial Solutions Specialist

    1 settimana fa

    Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Within the Gucci Tech Department, we're looking for a talented and ambitious Tech Industrial Solutions Leader.  Reporting to the Gucci Tech Industrial Operations Senior Manager, you’ll support the day to day management of Tech Industrial Operations teams, the definition and improvement of internal processes and the management of complex...

  • GUCCI Business Solutions Leader

    3 settimane fa

    Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Within the Gucci Tech Department, we're looking for a talented and ambitious Tech Core Collection Business Solution Leader. Reporting to the Gucci Tech Core Collection Manager, he/she will be responsible for the day to day relationships with business, ensuring consistency in engagement across the business, acting as translators and...

  • GUCCI Business Solutions Specialist- Maternity Cover

    1 settimana fa

    Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Within the Gucci Tech Department, we're looking for a talented and ambitious Tech Core Collection Business Solution Leader. Reporting to the Gucci Tech Core Collection Manager, he/she will be responsible for the day to day relationships with business, ensuring consistency in engagement across the business, acting as translators and...

  • Gucci Industrial Solutions Leader

    3 settimane fa

    Scandicci, Italia Groupe Kering A tempo pieno

    Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. **Job Description**: Within the Gucci Tech Department, we're looking for a talented and ambitious Tech Industrial Solutions...

  • GUCCI Tech Supply Chain

    2 mesi fa

    Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Role Mission The GTech Supply Chain & Distribution Senior Manager serves as a linchpin to define and implement a tech vision following the Integrated Business Planning (IBP) framework.  He/she collaborates with all business and tech key stakeholders across departments to ensure alignment, integration, and effective execution of...

  • GUCCI Tech Supply Chain

    1 settimana fa

    Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Role Mission The GTech Supply Chain & Distribution Senior Manager serves as a linchpin to define and implement a tech vision following the Integrated Business Planning (IBP) framework.  He/she collaborates with all business and tech key stakeholders across departments to ensure alignment, integration, and effective execution of...

  • Tech Business Solutions Leader

    2 mesi fa

    Scandicci, Italia Gucci A tempo pieno

    Summary Role Mission The Gucci tech - ISC DF Business Solutions Leader Is responsible for the day to day relationships with business, ensuring consistency in engagement across the business. Act as translators and mediators between IT operations and the business. Gucci tech - ISC DF Business Solutions Leader will conduct business process analysis, needs...

  • GUCCI Tech Business Solutions Leader

    2 mesi fa

    Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Key Accountabilities Influences K_users and manages relationships effectively. Builds long term strategic relationships. Facilitates the delivery of IT services to the business. Define and document customer business functions and processes. Conduct functional analysis of business domains and related business processes or systems. Be...

  • GUCCI Tech Business Solutions Leader

    1 settimana fa

    Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Key Accountabilities Influences K_users and manages relationships effectively. Builds long term strategic relationships. Facilitates the delivery of IT services to the business. Define and document customer business functions and processes. Conduct functional analysis of business domains and related business processes or systems. Be...

  • Gucci Addetta/O Gestione Della Produzione L. 68/99

    2 settimane fa

    Scandicci, Italia Kering Sa A tempo pieno

    GUCCI Addetta/o Gestione della Produzione L. 68/99 page is loaded GUCCI Addetta/o Gestione della Produzione L. 68/99 Apply locations SCANDICCI time type Full time posted on Posted 4 Days Ago job requisition id R133944 Summary Missione del ruolo Cerchiamo non solo sognatori, ma creatori di sogni! In Gucci potrai trasformare i tuoi sogni in qualcosa di reale,...

  • GUCCI Addetta/o Gestione della Produzione L. 68/99

    5 giorni fa

    Scandicci, Italia A&K Designs, Inc A tempo pieno

    GUCCI Addetta/o Gestione della Produzione L. 68/99 page is loaded GUCCI Addetta/o Gestione della Produzione L. 68/99 Apply locations SCANDICCI time type Full time posted on Posted 4 Days Ago job requisition id R133944 Summary Missione del ruolo Cerchiamo non solo sognatori, ma creatori di sogni! In Gucci potrai trasformare i tuoi sogni in qualcosa di reale,...

  • Gucci Addetta/O Gestione Della Produzione L. 68/99

    1 settimana fa

    Scandicci, Italia Kering Sa A tempo pieno

    GUCCI Addetta/o Gestione della Produzione L. 68/99 page is loaded GUCCI Addetta/o Gestione della Produzione L. 68/99 Apply locations SCANDICCI time type Full time posted on Posted 4 Days Ago job requisition id R133944 Summary Missione del ruolo Cerchiamo non solo sognatori, ma creatori di sogni! In Gucci potrai trasformare i tuoi sogni in qualcosa di reale,...

  • Gucci Addetta/O Sviluppo Prodotto L. 68/99

    2 settimane fa

    Scandicci, Italia Kering Sa A tempo pieno

    GUCCI Addetta/o Sviluppo Prodotto L. 68/99 page is loaded GUCCI Addetta/o Sviluppo Prodotto L. 68/99 Apply locations SCANDICCI time type Full time posted on Posted 4 Days Ago job requisition id R133956 Summary Missione del ruolo Cerchiamo non solo sognatori, ma creatori di sogni! In Gucci potrai trasformare i tuoi sogni in qualcosa di reale, offrendo il tuo...

  • Gucci Addetta/O Sviluppo Prodotto L. 68/99

    1 settimana fa

    Scandicci, Italia Kering Sa A tempo pieno

    GUCCI Addetta/o Sviluppo Prodotto L. 68/99 page is loaded GUCCI Addetta/o Sviluppo Prodotto L. 68/99 Apply locations SCANDICCI time type Full time posted on Posted 4 Days Ago job requisition id R133956 Summary Missione del ruolo Cerchiamo non solo sognatori, ma creatori di sogni! In Gucci potrai trasformare i tuoi sogni in qualcosa di reale, offrendo il tuo...

  • GUCCI Tech Supply Chain

    2 settimane fa

    Scandicci, Italia Kering SA A tempo pieno

    GUCCI Tech Supply Chain & Distribution Senior Manager page is loadedGUCCI Tech Supply Chain & Distribution Senior ManagerApplylocationsSCANDICCItime typeFull timeposted onPosted 30+ Days Agojob requisition idR127148Summary We are looking not only for dreamers, but for Dream-makers!At Gucci you will be able to transform your dreams into something real, adding...

  • Gucci Tech Supply Chain

    2 settimane fa

    Scandicci, Italia Kering Sa A tempo pieno

    GUCCI Tech Supply Chain & Distribution Senior Manager page is loaded GUCCI Tech Supply Chain & Distribution Senior Manager Apply locations SCANDICCI time type Full time posted on Posted 30+ Days Ago job requisition id R127148 Summary We are looking not only for dreamers, but for Dream-makers! At Gucci you will be able to transform your dreams into something...

  • Gucci Tech Supply Chain

    1 settimana fa

    Scandicci, Italia Kering Sa A tempo pieno

    GUCCI Tech Supply Chain & Distribution Senior Manager page is loaded GUCCI Tech Supply Chain & Distribution Senior Manager Apply locations SCANDICCI time type Full time posted on Posted 30+ Days Ago job requisition id R127148 Summary We are looking not only for dreamers, but for Dream-makers! At Gucci you will be able to transform your dreams into something...