Engineer I

21 ore fa

Umbria, Italia Schneider Electric Tempo pieno

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We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

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What will you do?

Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration
Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies
Work closely with internal teams to escape complex cases and contribute technical insights to improve products
Resolve customer requests efficiently to ensure a seamless and positive experience

What are the key skills we are looking for?

Active listening— intermediate level; understanding customer technical concerns to provide accurate solutions
Customer service— intermediate level; delivering responsive support that builds trust and loyalty
Customer support— intermediate level; managing inquiries efficiently while maintaining quality standards
Product knowledge— developing level; applying technical specifications to real-world customer applications
Troubleshooting— developing level; diagnosing issues systematically to resolve technical problems
Problem solving— developing level; analyzing situations to identify root causes and effective solutions
Communication— developing level; explaining technical concepts clearly to diverse audiences
Product application— developing level; advising customers on optimal product use and integration

What qualifications will make you successful?

Technical curiosity and a methodical approach to diagnosing and solving customer challenges
Strong interpersonal skills with the ability to remain calm and solution-focused under pressure
Eagerness to learn and grow your technical expertise through hands‐on customer interactions
Collaborative mindset with comfort working across teams to deliver seamless customer experiences

What's in it for me?

Make a tangible impact by solving real technical challenges for customers every day
Grow your technical skills with mentorship, training, and exposure to diverse product applications
Join a collaborative team that values innovation, quality, and continuous improvement
Build a rewarding career with clear development pathways in technical and customer care roles

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. xrdztoy

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate

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