Commercial Refrigeration Technical Expert

2 giorni fa

Pavia PV, Provincia di Pavia; Lombardia, Italia Panasonic Tempo pieno

Overview

In this role you provide after-sales and technical support across Panasonic's refrigeration product range for Europe. You collaborate with Local Sales Offices, offering on-site diagnostics and solutions, and support pre-sales, projects, and key customers. You'll create a technical library, issue bulletins, and help train service teams. The position blends field work with cross-border coordination to sustain customer satisfaction and product uptime.

Retribuzione / Benefits

  • attractive remuneration package
  • social, fitness & health benefits
  • flexible working hours
  • generous mobile working option
  • high work-life balance
  • training and development opportunities

Responsabilità

  • Provide after-sales support and solutions across Europe for LSO networks
  • Support on-site diagnostics and issue resolution
  • Support pre-sales activities within Europe
  • Assist in project revisions for special initiatives
  • Engage with a subset of major customers directly
  • Create and maintain a general technical library for internal and LSO use
  • Produce technical bulletins explaining concepts to service teams
  • Offer help and documentation for training and knowledge transfer
  • Visit sites to perform initial diagnostics and deliver solutions
  • Liaise with factory for topic-specific guidance
  • All above pertain to main activities 2 and 3 (ANNEX1)

Requisiti fondamentali

  • Technician in thermal field
  • Minimum 5 years of after-sales experience in Commercial Refrigeration / Chillers / Rooftop or equivalent
  • General refrigeration and air conditioning knowledge
  • Proficiency with software specific to the refrigeration sector
  • Fluent in English
  • General refrigeration and air conditioning knowledge
  • Proficiency in using refrigeration sector software