Housekeeping Supervisor

Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting a Housekeeping Supervisor to join the pre-opening team made of modern and authentic hospitality professionals.

Reporting to the Director of Housekeeping, the role will cover Housekeeping tasks.

• This is a full-time position, 5 days a week with 2 days off.
• The starting date is estimated in August.

About us

Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024. Our hotel promises cosmopolitan luxury, authentic lifestyle, and timeless Milanese elegance.

The impact you’ll make

Every detail adds up to a great experience for our guests, from the minute they enter their room and see that everything is in place for a comfortable and relaxing stay. As a role model for your housekeeping team, you’ll coach, encourage, and work alongside them so they can learn from your impeccable standards.

What you’ll do

• Co-ordinate housekeeping activity, planning and distributing room-cleaning assignments with the outsourcing company.
• Inspect guest rooms and public areas after they’ve been cleaned, to ensure the highest standards are being met.
• Identify and report any maintenance issues and missing or damaged property liaising with Engineering and Security.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities, especially laundry activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Complete required paperwork.
• Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Director of Housekeeping.
• Follow Standard Operating Procedures and company guidelines.

What you’ll need:

• A warm, people-oriented demeanor and a team-first attitude.
• Positive outlook and outgoing personality.
• Flexibility, problem-solving skills, and multi-tasking ability.
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
• Previous Housekeeping supervisory experience is a big plus.
• Ideally, technical knowledge of Opera.

What we offer

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates.
• World-class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award-winning, experienced hospitality professionals.
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.