Customer success specialist,life sciences
3 settimane fa
About the job Jo VE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use Jo VE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role The Customer Success Specialist, Life Science will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in Italy to integrate Jo VE's content into their syllabi and support training and research activities. Please share your updated resume in English Responsibilities: Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of Jo VE resources in the Lab and classroom. Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meeting, emails, tailored projects etc.) Providing customer feedback to sales, product and marketing teams Delivering Product Awareness within new and ongoing customer Universities and Research Institutes Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention Requirements: Bachelor or Master degree in Life Science disciplines Fluent in Italian with proficiency in English. Prior working experience in laboratory settings Experience in Science Communications or Customer-facing roles is considered a plus Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology Demonstrated ability to deliver excellent presentations for large and small groups Proven ability to network with faculty, scientists and decision-makers Why Join Jo VE? When working with Jo VE, you can expect salary and benefit package competitively placed within the local market You will make a direct impact in accelerating science research and in improving student learning in science education Opportunity to work with global teams and in an environment that promotes innovation and collaboration Our strong promotion from within culture draws a clear path to advance your career with us
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Life Science Customer Success Specialist for Academia
4 settimane fa
Torino, Italia JoVE A tempo pienoA leading video solutions provider in Italy is seeking a Customer Success Specialist, Life Science. This role involves outreach to Researchers and Educators, delivering presentations, and developing relationships with decision-makers at universities. Ideal candidates hold a degree in Life Sciences and are fluent in Italian and English. Join us for a...
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Life Science Customer Success Specialist for Academia
4 settimane fa
Torino, Italia JoVE A tempo pienoA leading video solutions provider in Italy is seeking a Customer Success Specialist, Life Science. This role involves outreach to Researchers and Educators, delivering presentations, and developing relationships with decision-makers at universities. Ideal candidates hold a degree in Life Sciences and are fluent in Italian and English. Join us for a...
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Customer Success Specialist,Life Sciences
4 settimane fa
Torino, Italia JoVE A tempo pienoJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Sapienza...
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Customer Success Specialist,Life Sciences
4 settimane fa
Torino, Italia JoVE A tempo pienoJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Customer Success Specialist,Life Sciences
4 settimane fa
Torino, Italia JoVE A tempo pienoJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Sapienza...
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Torino, Italia JoVE A tempo pienoJo VE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use Jo VE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as...
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Torino, Italia JoVE A tempo pienoAbout the job JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...
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