Desktop Support Engineer
2 settimane fa
Work type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.
-
Onsite Service Desk Technician
7 ore fa
Catania, Italia 22nd Century Technologies Inc. A tempo pienoA mid-sized Service Integrator company located in Catania is looking for a Program Manager to provide technical support for desktop computers in an on-site role. The candidate will troubleshoot hardware and software issues, diagnose IT incidents, and ensure smooth operations for end users. Ideal applicants will possess strong problem-solving skills, relevant...
-
Catania, Italia 22Nd Century Technologies Inc. A tempo pienoA mid-sized Service Integrator company located in Catania is looking for a Program Manager to provide technical support for desktop computers in an on-site role. The candidate will troubleshoot hardware and software issues, diagnose IT incidents, and ensure smooth operations for end users. Ideal applicants will possess strong problem-solving skills, relevant...
-
Catania, Italia 22Nd Century Technologies Inc. A tempo pienoA mid-sized Service Integrator company located in Catania is looking for a Program Manager to provide technical support for desktop computers in an on-site role.The candidate will troubleshoot hardware and software issues, diagnose IT incidents, and ensure smooth operations for end users.Ideal applicants will possess strong problem-solving skills, relevant...
-
Customer Support Engineer
1 settimana fa
Catania, Sicilia, Italia KLA A tempo pieno 30.000 € - 60.000 € all'anoCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
-
Customer Support Engineer
1 settimana fa
Catania, Italia KLA A tempo pienoDescription We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed. YOUR MAJOR RESPONSIBILITIES: Successful applicants will be formally trained at one of our award-winning...
-
Field Service Engineer
7 giorni fa
Catania, Italia Altro A tempo pienoUn'agenzia di consulenza tecnologica cerca un Field Service Engineer a Catania per fornire supporto tecnico ai clienti. La figura si occuperà di installazioni, assistenza e manutenzione di macchinari complessi. È richiesta una formazione tecnica e buona conoscenza dell'inglese. Si offre un contratto iniziale in Somministrazione con possibilità di...
-
Field Service Engineer
1 settimana fa
Catania, Italia Experis - Gruppo Manpower srl A tempo pienoUn'agenzia di consulenza tecnologica cerca un Field Service Engineer a Catania per fornire supporto tecnico ai clienti. La figura si occuperà di installazioni, assistenza e manutenzione di macchinari complessi. È richiesta una formazione tecnica e buona conoscenza dell'inglese. Si offre un contratto iniziale in Somministrazione con possibilità di...
-
Customer Support Engineer
2 settimane fa
Catania, Italia KLA A tempo pienoCompany Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
-
Customer Support Engineer
2 settimane fa
Catania, Italia 221F04C1-22Db-49A6-Ae3B-Cc4021A6B038 A tempo pienoCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.Virtually every electronic device in the world is produced using our technologies.No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.KLA invents...
-
Customer Support Engineer
4 settimane fa
Catania, Italia KLA A tempo pienoCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
