Performance and Planning Director

3 settimane fa

Provincia di Venezia, Italia Four Seasons Hotels Ltd A tempo pieno

Director of Guest Experience page is loaded## Director of Guest Experiencelocations: Venicetime type: Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. It comes from our belief that life is richer when we truly connect to the people and the world around us.**Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.**About the role**The Director of Guest Experience provides strategic leadership and direction for all aspects of the guest journey, ensuring an unparalleled standard of personalized service and operational excellence. This role oversees the Guest Experience, Front Office, and Concierge teams, driving consistency, engagement, and innovation in all guest touchpoints. The Director will act as the guardian of the brand experience, fostering a culture of genuine care, attention to detail, and service excellence that defines Four Seasons hospitality.**What You Will Do*** Provide visionary leadership to the Guest Experience, Front Desk, and Concierge teams, ensuring seamless and personalized service across all stages of the guest journey—from pre-arrival to post-departure.* Lead and inspire department heads and team members through training, coaching, and performance management, fostering a culture of empowerment and excellence.* Oversee all guest feedback processes, service recovery, and reputation management, identifying trends and opportunities for continuous improvement.* Monitor and manage departmental budgets operational plans, ensuring efficient use of resources while maintaining the highest service quality.**What You Bring*** Minimum of 3-5 years of progressive leadership experience in Rooms Division, Guest Experience, or Front Office within a luxury hotel environment.* Proven success in leading multi-department teams with a focus on guest engagement, service excellence, and brand alignment.* Fluency in English and Italian, with exceptional communication and presentation skills.* A passion for hospitality, emotional intelligence, and the ability to inspire and connect with both guests and employees.**Excellent Training and Development opportunities.* Schedule & Location*** Full-time position based at Hotel Danieli, Venice.* Flexibility to work weekends and holidays as needed.* You must possess the legal right to work in ItalyDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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