Clinical Application Services Team Leader

Clinical Application Services Team Leader - Milan, Italy (m/f/d) Siemens Healthineers Customer Services Profesional Senior Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of CT-MI Clinical Application Services Team Leader and you will lead our clinical application training and support organization reporting to our Education and Training Manager. Your role: - You will lead a team (- You will lead and develop the assigned team applying People manager and leadership methodology - You will support the organization of the activities on agreed priorities and manage escalation process - You will support the team acting as the point of contact for customer complaints - You will foster collaboration with other departments - You will act as change agent to develop an effective and sustainable digital approach to customer training and support - You will ensure full alignment with defined Customer Service targets (operational and business) including but not limited to customer satisfaction, digital education, hybrid training. - You will design, implement and continuously improve virtual training programs and digital simulation tools. - You will facilitate cross-functional collaboration for co-creation of training content and best practices. - You will collaborate with other departments to ensure smooth business operations. - You will develop our education services portfolio in collaboration with the team. - You will track, monitor and develop customer education's needs Your expertise: - Degree in biomedical engineering or Imaging and Radiotherapy Techniques - Min 5 years' experience as clinical education specialist or as professional radiographer - Min 3 years' experience in leading teams and managing competence development - Preferred experience as educator for radiographer (academy or professional education)- Proven experience with e-learning platforms, digital simulation tools. - Proven experience in change management and in managing multiple stakeholders - Willingness to travel within Italy for at least 20% of the time. - Structured and lean approach to problem-solving. - Strong engagement in executing projects. - Excellent time management and organizational skills. - Outstanding teamwork and interpersonal skills. - Transformational leadership skills with a focus on innovation and digitalization of training processes. - Fluent in English and Italian. To find out more about the specific business, have a look at Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers AG As an equal opportunity employer, we welcome applications from individuals with disabilities. #J-18808-Ljbffr