Web Technical Support Assistant
3 settimane fa
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
As a Technical Support Specialist, you will be on the frontlines of Gamma’s customer support operations. You’ll provide timely assistance through chat and email using Intercom, troubleshoot technical issues, and guide customers to make the most out of Gamma’s innovative tools.
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Respond to customer inquiries via chat and email support channels using the Intercom platform.
Provide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building, account management, and platform functionality.
Guide users through Gamma’s features, including AI content generation, template customization, publishing, and collaboration tools.
An analytical and critical thinker, with an eye for even the most minute of details
2 years of SaaS customer or technical support experience, preferably in technology or saas environments
~ Familiarity with help desk or ticketing systems (Intercom experience a plus).
~ Familiarity with website-building tools, content management systems, or presentation software
~ Strong technical aptitude for troubleshooting digital platforms and web-based apps.
~ Excellent written communication skills with the ability to explain technical concepts clearly.
~ Comfortable navigating multiple software applications simultaneously.
~ Strong organizational and time management skills with the ability to juggle multiple projects.
~ Proficiency for data analysis and process/operations improvement.
~ Ability to work collaboratively within a team and adapt to changing project requirements.
Experience supporting creative professionals, small businesses, or startups.
Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva).
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