It Helpdesk Support

2 settimane fa

Lazio, Italia Buscojobs A tempo pieno

Job Description

Our client, a global leading IT consultancy company, is recruiting for a number of IT Helpdesk Support (Chinese speaking) to join their project in Italy.

Responsibilities :

Providing full desktop support on client’s side

Desktop software installation, debugging and configuration

Mobile phone software installation, configuration, debugging and troubleshooting

Reinstall desktop system, configuration, debugging, repair driver, download and upgrade driver

Telephone line, telephone network troubleshooting

Maintenance and replacement of peripherals’ accessories hardware, incl. Printers, fax machines, scanners, projectors, etc.

Routine inspection of printing equipment, conference room, server room.

2nd level hardware maintenance, such as laptop, desktop, spare parts management and replacement services

Equipment fault handling - System hardware or network problems handling

Server room access control

Monitoring system event request - Providing monitoring video playback and extraction etc.

Air condition and UPS routine maintenance in server room, coordinating with and monitoring the vendor to technical support and maintain

Wireless network fault handling, the quality test of wireless network, whether having blind spots, delay, switch, etc.)

Dedicated network line fault handling, dedicated network warning, tracking and detecting (on-off, delay, switch etc. ), assisting in testing and repairing network line fault

Fault handling and maintenance of Access Control System, Monitoring System, Attendance System

Qualifications :

Junior level 1-3 years or senior level with 4+years working experience as IT User Support

Proven knowledge and hands on experience

Fluent English or fluent Italian and Chinese

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