COO

h3Chief Operating Officer (COO) /h3 pbLocation: /b Rome, Italy – On-sitebr/bCompensation: /b €100,000–€120,000 gross annual salary + bonus /p h3The Opportunity /h3 pWe are supporting a leading independent insurance brokerage and risk management group in the search for a bChief Operating Officer (COO) /b to support its next phase of growth and organisational development. /p pThe Group provides insurance brokerage, risk advisory and risk management services to corporate and institutional clients across multiple industries. Its growth strategy combines organic expansion with acquisitions, creating the need for a stronger, more integrated and scalable operating model. /p pThe COO will play a pivotal role in translating the Group's strategic ambitions into operational performance, ensuring that processes, organisational structures and management systems evolve in line with the business. /p pWorking closely with the CEO and the wider leadership team, the successful candidate will drive operational excellence, harmonise processes across the Group and lead the integration of newly acquired businesses, while preserving the specialist expertise and client relationships that underpin the organisation's success. /p pThis is a senior leadership opportunity for a pragmatic, results-oriented executive who can combine strategic vision with hands‑on execution in a growing, multi-entity environment. /p h3Key Responsibilities /h3 h31. Group Operations Operational Excellence /h3 ul lipOversee the Group's operating model, ensuring effective coordination across business units, functions and geographical locations. /p /li lipReview and optimise operational processes, workflows and organisational structures to improve efficiency, service quality and scalability. /p /li lipEstablish common operating standards, procedures and performance benchmarks across the Group. /p /li lipIdentify opportunities to simplify processes, reduce operational complexity and improve productivity. /p /li lipEnsure that operational capabilities evolve in line with business growth, client requirements and strategic priorities. /p /li /ul h32. Post-Acquisition Integration /h3 ul lipLead the operational integration of newly acquired businesses, defining integration plans, priorities, milestones and accountability. /p /li lipHarmonise processes, systems, reporting structures and operating procedures across acquired entities. /p /li lipWork closely with local management teams to ensure effective integration while maintaining business continuity and client service standards. /p /li lipIdentify synergies, operational efficiencies and opportunities for collaboration across the Group. /p /li lipMonitor integration progress, proactively address execution risks and ensure the realisation of expected benefits. /p /li /ul h33. Process Management Performance Monitoring /h3 ul lipDefine and implement operational KPIs to monitor efficiency, productivity, service delivery and business performance. /p /li lipEstablish consistent management reporting and performance review processes across the organisation. /p /li lipUse operational data to identify bottlenecks, address performance gaps and support evidence-based decision-making. /p /li lipPromote a culture of accountability, continuous improvement and execution discipline. /p /li lipEnsure that operational processes support sustainable growth and a consistently high standard of client service. /p /li /ul h34. Organisational Development Leadership /h3 ul lipWork with the CEO and senior management team to evolve the Group's organisational structure in line with its growth strategy. /p /li lipClarify roles, responsibilities and decision‑making processes across central functions and operating entities. /p /li lipStrengthen collaboration between business units and central teams, encouraging knowledge sharing and the adoption of best practices. /p /li lipSupport the development of management capabilities and leadership effectiveness throughout the organisation. /p /li lipDrive change management initiatives, ensuring stakeholder alignment and effective implementation. /p /li /ul h35. Technology, Systems Operational Infrastructure /h3 ul lipOversee the evolution of operational processes and supporting systems to enable greater efficiency, transparency and scalability. /p /li lipCollaborate with IT leadership to identify opportunities for automation, digitalisation and process standardisation. /p /li lipSupport the integration of systems and operational platforms following acquisitions. /p /li lipEnsure that technology investments address business needs and deliver measurable operational benefits. /p /li lipPromote effective use of management information and digital tools across the organisation. /p /li /ul h36. Strategic Planning Cross-Functional Collaboration /h3 ul lipTranslate Group‑level strategic objectives into actionable operational plans. /p /li lipWork closely with the CEO, CFO, commercial leadership and other se