Service Senior Supervisor Branded Cards
1 giorno fa
The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s products and services.
Lead and develop a team of 15-25 care professionals and ensure they consistently meet performance metrics and provide effective customer service to Citi’s clients
Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
Achieve team performance excellence to ensure high quality and high volume productivity
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
2-5 years of relevant experience in a Customer Service role
~ Proficient project management skills
~ Effective written and verbal communication
~ Proficient with Microsoft Office
Bachelor\'s/University degree or equivalent experience
Job Family Group: Customer Service
Job Family: Service
Time Type: Full time
Primary Location Full Time Salary Range: $58,656.00 - $77,360.00
Citi offers competitive employee benefits, including: medical, dental & vision coverage; Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Firenze, Italia PowerToFly A tempo pienoOverview The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of...
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firenze, Italia PowerToFly A tempo pienoOverview The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of...
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Service Senior Supervisor Branded Cards
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Firenze, Italia PowerToFly A tempo pienoOverview The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of...
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firenze, Italia PowerToFly A tempo pienoOverviewThe Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of...
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Firenze, Italia PowerToFly A tempo pienoA leading financial services company seeks a Service Sr. Supervisor who will oversee a Customer Service team in Florence, Italy. You will be responsible for ensuring exceptional client care, mentoring staff, and driving performance improvements. The ideal candidate has 2-5 years of experience in customer service and strong project management skills. This...
