Technology Innovation and Data Supervisor

6 giorni fa


Napoli, Italia Four Seasons Hotels and Resorts A tempo pieno

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‐room hotel all within a 125‐acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‐day elegance, the resort includes residents‐only facilities and amenities, a luxury spa and state‐of‐the‐art well‐being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‐hole golf course, bowling and movie theater experiences, and an exclusive private club. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. The Technology Innovation and Data Supervisor (TID Supervisor) is responsible for assisting the Assistant Director of Technology Innovation and Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
Provide strong service to administrative users in line with the Service Level Agreement.
Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting.
Support user procedures, hardware familiarization, and systems training.
Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation.
Contribute to server management, performance monitoring, OS updates, and technical troubleshooting.
Support additional property systems, including back office, sales & catering, and people & culture applications.
Help maintain and promote Four Seasons technology standards.
Participate in major projects, new acquisitions, and corporate technology rollouts.
Assist with Microsoft tools, global VPN connections, and other communication platforms.
Help execute backup and recovery procedures.
Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices.
Apply technology best practices.
Provide HSIA guest support when no third‐party contract exists.
Technical background, MCSE or similar network qualifications desired but not essential.
Prior education and/or experience supporting complex networks desired but not essential.
Experience in fine dining or luxury hospitality environments is required.
Excellent verbal and written communication skills in English.
This position is NOT remote.
Full time.
Flexible for early morning, mid‐day, and weekend shifts in order to support operational business needs 24/7.
Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Ability to work any scheduled days of the week and times of the day may vary based on business need, including holidays.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Technology Innovation • Naples
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