It support specialist

2 settimane fa

Pisa, Toscana, Italia Onetag A tempo pieno

Onetag AI-powered programmatic curation technology delivers effective digital advertising for the open internet. We provide the easy way to better media performance. Our AI feeds your DSP with curated, high performing inventory based on media quality data without cookies. We filter out all the wastage to deliver only viewable and uncluttered inventory, contextual relevance and engaged users. Headquartered in Italy, Onetag is driving growth across the US, UK, Europe and rest of the world, with a diverse, friendly and focused team. (This position is reserved for candidates belonging to protected categories L.68/99) About the role As an IT Support Specialist, you will play a crucial role in assisting our teams with any technical issues related to hardware, software, and network systems. You will also be involved in the onboarding process for new employees, ensuring they are set up with the necessary software, accounts, and devices. Your support will ensure that our global teams in different countries can work seamlessly and effectivel. What you will do: Provide first-level technical support to colleagues in the UK, Italy, US, and other countries via the company systems. Support new hires by setting up their accounts, devices, software, and necessary accesses. Troubleshoot and resolve issues with hardware, software, and network connectivity, providing clear and timely solutions. Collaborate with the IT team to manage and maintain company systems, ensuring they run smoothly. Install and configure hardware and software for employees, including support for Linux, Microsoft, and Apple systems. Assist with system updates, maintenance, and configuration management to ensure optimal performance. Skills you will have: Previous experience in IT support or helpdesk roles, preferably in a global or international company. Solid knowledge of Microsoft operating systems, Linux, and common productivity software. Experience supporting both Apple and non-Apple devices. Strong problem-solving and analytical skills, with the ability to deliver solutions in a timely manner. Excellent communication skills, both verbal and written, with the ability to explain technical issues in an understandable way. Proficiency in English (B2 level or higher). Ability to work independently and as part of a collaborative, global team. What We Offer : A dynamic, collaborative, and international work environment. Opportunities for professional growth and continuous learning. Competitive salary and benefits package. Flexible working hours and potential remote work options Onetag is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know. If Onetag sounds like your ideal company, we'd love to hear from you Recruitment and Selection Privacy: Notice

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