Operations Support Supervisor

5 giorni fa

Asti AT, Italia Walks A tempo pieno

Freelance) Ground Operations Coordinator Role
This is a freelance role with an hourly rate of:
€25/hour for regular coordination, including on-site tour support and guest-facing tasks
€15/hour for logistics shifts, including non–guest-facing tasks such as equipment handling and administrative support

Walks & Devour brings people together through unforgettable food and cultural experiences in the world’s most iconic destinations. In Venice, our tours range from intimate food walks and private experiences to lively group visits around St. Behind every experience is a close-knit local team of guides, coordinators, and operators who work collaboratively on the ground—sharing stories, managing logistics, and creating moments our guests remember long after the tour ends.

We’re looking for freelance Ground Operations Coordinators to support our day-to-day tour operations in Venice city center, primarily around St. The ideal candidate is reliable, proactive, and collaborative, with strong communication skills and a positive, can-do attitude. This role requires flexibility, including weekend and evening availability, and a commitment to delivering excellent service.
This is a freelance position. Candidates must already have a Partita IVA (VAT number) or be willing to register for one. Fluency in English and Italian is required; Spanish is a plus.

As a Freelance Ground Operations Coordinator, you’ll provide hands-on operational and administrative support for our tours in Venice city center, primarily around St. Working closely with our Central Operations team and Ground Operations Manager, you’ll play a key role in keeping daily operations running smoothly across our walking tours, food tours, group experiences, island tours, and private tours.
You’ll support and coordinate our local freelance guides and tour leaders, manage relationships with partners and suppliers, and ensure our operational procedures work effectively on the ground. You’ll also be our main point of feedback—gathering insights from guides, partners, guests, and your own on-site experience to help improve tour quality and efficiency.
The role is based in Venice, includes evening and weekend work, and is offered on a freelance basis with a flexible schedule. You’ll have autonomy in planning your time, while still meeting operational deadlines and standards.

Tour coordination: collect tickets, check in guests, resolve issues on the ground, and complete post-tour reports
Manage day-to-day operations and post-tour reconciliation
Materials and branding: procurement and distribution
Operational quality: identify improvements to tours, suppliers, procedures, and itineraries
Support the Operations team with guide switching, escalations, and resource planning
Flag and escalate ongoing non-compliance with procedures when needed
Suggest tour or contract updates to the Ground Operations Manager

Fluent in English and Italian; Spanish is a plus
Available for weekend and evening work
Partita IVA (VAT number) required or willingness to register

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