Service Shopfloor Supervisor

Job Description

Summary

As a Service Shopfloor Supervisor, you will lead daily operations in a highly regulated aviation environment, ensuring capacity, execution, and strict adherence to safety and quality standards across CoE service activities, including MRO and CRO for military and civil components. You will manage daily work assignments, approve time and attendance, and foster a strong team-oriented culture. This role is responsible for driving shopfloor execution within established operating disciplines, standard practices, and procedures. You will lead lean transformation efforts, optimize processes, equipment, and material flow, and standardize methods to ensure reliable, consistent plant operations and production performance.
Essential responsibilities Lead and promote a team-based organization focused on specialized, quick-turnaround repair services for internal and external customers
Coordinate daily shopfloor activities, assigning work, monitoring progress, and ensuring safe and efficient execution across MRO/CRO cells
Provide technical, quality and production leadership to assigned cells/teams, including support on plant systems, equipment and maintenance activities
Provide leadership in the areas of training and development, equipment maintenance, process, and procedure implementation
Communicate with internal/external customers to ensure that all commitments are met
Provide total shop / group leadership in the attainment of goals with respect to safety, quality, cost, production and compliance
Provide ongoing supervision and counseling for employees, guiding them in current positions and assisting with career development and training
Work with customers, functional leaders, and internal staff to meet production and product support requirements
Facilitate the leadership team in decision-making and problem solving and provide effective communication across the plant
Provide technical, quality and production leadership to assigned Cells/Teams
Support Shop Leader in the strategic planning of manpower, equipment and other resources
Lead and sustain lean transformation initiatives on the shopfloor (e.g. value stream mapping, layout optimization, flow & pull systems, standard work, 5S, visual management)
Use prior Process Engineering experience to define, validate and improve repair and production processes, including methods, routings, cycle times and tooling
Partner with Engineering, Quality and Maintenance to improve process capability, reduce variability and ensure robust methods for both civil and military components
Translate continuous improvement opportunities into structured projects, with clear targets, milestones and measurable impact on SQDC
Coach the team in problem solving (e.g. PDCA, 8D, root cause analysis) and in the use of Lean and Six Sigma tools
Be accountable for achieving safety, quality, delivery, cost and compliance targets (SQDC)
Ensure full adherence to aviation legislation and EASA/EMAR Part 145 requirements, including documentation, traceability and configuration control
Drive implementation and sustainment of standard work, procedures and visual management on the shopfloor
Support the Shop Leader in strategic planning of manpower, equipment and other resources needed to sustain capacity and meet production plans
Contribute to production planning and control, ensuring alignment between load, capacity and material availability
Facilitate the leadership team in decision-making, and provide effective communication and coordination across the plant
Required Qualifications Master's degree in Mechanical Engineering
Experience managing complex and structured teams
Proven experience as a Process Engineer and/or Production Supervisor, with responsibility for process definition, industrialization, and shopfloor leadership
Previous leadership experience; experience in technology, material management processes, or shop operations is a plus
Strong knowledge of production, shop operations, and production control in a manufacturing environment
Solid technical understanding of plant systems, equipment, and maintenance processes
Strong continuous improvement mindset, with focus on standardization, waste elimination, and SQDC
Demonstrated experience leading lean transformation projects, including value stream mapping, layout optimization, standard work, 5S, Kaizen, and problem-solving initiatives
Proven ability to analyze and solve problems using data-driven, structured methodologies
Fluent in Italian and English
Valid work visa, in accordance with local regulations, is required &