Field Service Specialist

Welcome to HAVI, a global leader in the integrated supply chain, logistics, distribution, and digital services for the world’s most renowned food brands across 45 countries. At HAVI, we're more than just our business – we reimagine the connections between people and products to create a better future. What truly sets us apart it's our people. They are the heartbeat of our success. We strive to cultivate a culture of collaboration, empowerment, and continual growth. Together, we're shaping the future of industry excellence. As we continue to grow, we're thrilled to welcome top-tier talents to our team. Currently, we're looking for a talented Field Service Specialist South Italy to join the great Supply Chain – Field Service Team, based in HAVI Dc Monterotondo – Rome (Hybrid). Your next Role: You will be the key point of reference for customers in the South Italy Area and will collect customer feedback and monitor the level of service to be shared internally. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer satisfaction. Your primary accountabilities will be: Handle new store openings in collaboration with customer. Check the level of service. Analyze our main KPI. Take active part in the resolution of issues with customers. Be the liaison between customer needs and company departments. What you’ll need: In order to be successful in this role you’ll need: A Bachelor’s or Master’s degree in industrial engineering or economics At least two years of experience in a similar role or customer service A good knowledge of Power BI is a plus Flexibility and availability to frequent business trips A strong passion for sales and customer service Excellent communications skills Great time management of your own schedule and organizational skill Well-developed analytical skills and a problem-solving attitude We look forward to your application and to have you onboard as our next Field Service Specialist South Italy HAVI Italia is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage applications from individuals of all backgrounds and experiences. #J-18808-Ljbffr