eCommerce Assistant

3 giorni fa

Milano, Provincia di Milano; Lombardia, Italia FORTELA Tempo pieno

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Who we’re looking for

We are looking for an eCommerce Assistant to join Fortela’s eCommerce team as an intern. This is a hands-on, learning-focused role, also well suited to recent graduates, working alongside the eCommerce Manager and together with the Merchandiser on the day-to-day running of the online store and marketplaces.

Key responsibilities

• Support the day-to-day operations of the Fortela online store and marketplace presence.

• Publish new products on the site in line with the launch calendar, uploading and maintaining product pages and digital content according to the editorial and commercial calendar.

• Support the Merchandiser in maintaining and optimising online product merchandising.

• Help deliver the weekly editorial and commercial calendar across the site and marketplaces, including campaigns, events and promotions.

• Provide operational support on order management and fulfilment, tracking order status together with Logistics and Customer Care.

• Support Customer Care in handling customer requests and identifying key customer pain points.

• Gather and prepare sales data and KPIs for weekly and monthly reporting.

• Flag site bugs or issues to the team so they can be passed on to the developers.

Requirements

• Degree (recent graduates welcome) in business, marketing, communications, fashion or a related field.

• Interest in digital, eCommerce and the fashion industry.

• Accuracy, attention to detail and good organisational skills.

• Basic familiarity with digital tools; knowledge of eCommerce platforms (e.g. Shopify) or Google Analytics is a plus.

• Team player, eager to learn in a fast-paced environment.

Internship type

The internship can be either curricular (as part of a university programme) or extracurricular. For extracurricular internships: standard monthly allowance as per local regulations.

Reports to: eCommerce Manager

eCommerce Assistant

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