Field Support Engineer
4 giorni fa
Join a global leader in advanced diagnostic technologiesWho We AreADS Biotec is a worldwide leader in the production of automation instruments for cytogenetic analysis. We partner with top-tier hospitals and clinical laboratories across Europe, the United States, and Japan. Our European support team, headquartered in the UK with technicians located throughout the region, provides high-level service to our customers across the continent.The RoleWe are expanding our team and are looking for a Field Support Engineer, based in Italy (Milan area), ready to deliver high-quality technical support to our European customers.This is a hybrid office/home office position with a strong field-support component—a dynamic role ideal for those who enjoy travelling, solving technical challenges, and building strong customer relationships.Your ResponsibilitiesDeliver excellent customer support both remotely and on-site.Perform annual maintenance, emergency repairs, and firmware/hardware upgrades.Accurately document all interventions according to ISO quality guidelines using our online CRM system.Independently organise travel within Italy and Europe, optimising time and cost.Work closely with the European team, including regular training trips to our UK support centre.Support customers throughout Europe, with a focus on Italy, Central Europe, and the Nordic regions.RequirementsExperience in biomedical, mechanical or electrical fields, with strong mechanical aptitude.Biological background preferred; experience in cytogenetics a strong asset.Fluent in English, with excellent written communication skills.Minimum 2 years' relevant experience in a technical or field-based role.Strong problem-solving skills, autonomy, initiative, and a collaborative mindset.Proficiency with MS Office and remote support applications.Excellent organisational skills and the ability to manage multiple tasks simultaneously.Clean and valid driving licence.What We OfferAn international, high-technology working environment.Continuous training and opportunities for professional growth.A competitive salary and benefits package, commensurate with experience.
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Field support Engineer
4 giorni fa
Roma, Italia ADS BIOTEC INC A tempo pienoJoin a global leader in advanced diagnostic technologies!Who We AreADS Biotec is a worldwide leader in the production of automation instruments for cytogenetic analysis. Our European support team, headquartered in the UK with technicians located throughout the region, provides high-level service to our customers across the continent.The RoleWe are expanding...
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European Field Support Engineer – Hybrid, Travel
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Roma, Italia ADS BIOTEC INC A tempo pienoA leading diagnostic technology company seeks a Field Support Engineer based in Rome to provide high-quality technical support to customers across Europe. This hybrid role involves both remote and on-site work, including customer maintenance and support, requiring strong problem-solving skills and technical expertise. Candidates should have at least 2...
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Field support engineer
5 giorni fa
Roma, Italia ADS BIOTEC INC A tempo pienoJoin a global leader in advanced diagnostic technologies! Who We Are ADS Biotec is a worldwide leader in the production of automation instruments for cytogenetic analysis. We partner with top-tier hospitals and clinical laboratories across Europe, the United States, and Japan. Our European support team, headquartered in the UK with technicians located...
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