Customer support expert
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About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey. Position: Customer Support / Success Professionals Type: Contract Compensation: $80–$160/hour
Location:
Remote Responsibilities Review and assess domain-specific documents to ensure quality, accuracy, and relevance. Provide structured feedback to improve document standards and evaluation processes. Collaborate with teams to enhance service delivery and customer success strategies. Utilize strong analytical skills to contribute to high-impact evaluation projects. Work independently and asynchronously to meet project deadlines.
Qualifications
Bachelor's degree (minimum) 2+ years of professional experience in a relevant domain Strong proficiency in Excel , Power Point , and Word Strong document analysis and review skills Attention to detail and ability to follow structured guidelines Eligibility Based in the United States, Europe, UK or Canada
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