Programmatic Solutions Consultant, Amazon Ads

Programmatic Solutions Consultant, Amazon Ads
Job ID: 3085624 | Amazon Advertising LLC
Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand‑side platform, Amazon DSP.
As a Programmatic Solutions Consultant (PSC), you will manage the end‑to‑end experience of our enterprise customer, known as programmatic trading desks. The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer‑facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.
Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross‑functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers
A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.
You will advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies. Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first‑party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third‑party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.
Here at Amazon Advertising, we embrace our differences. We are committed to furthering our culture of inclusion. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional and enable them to take on more complex tasks in the future.
Experience in e‑commerce or online advertising
Experience in digital analytics and/or DMP, CDP
Vertical specialization (e.g. in entertainment, automotive, etc.) Proficient oral and written communication skills with ability to establish credibility with technical and non‑technical business owners
Organizational skills including prioritizing, scheduling, time management, and meeting deadlines
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.