Field Service Engineer

2 giorni fa

Castel Bolognese RA, Provincia di Ravenna; Emilia-Romagna, Italia Process Automation Solutions Tempo pieno
Overview In this role you provide on-site service and support for complex equipment, performing maintenance, repair, testing and calibration with limited supervision. You report issues and manage customer requests, coordinating via Fusion and the service planner. You travel domestically and internationally to customer sites, ensuring compliance with safety regulations. You will work closely with customers to understand needs and drive reliable, high-quality service that supports the company's mission to keep equipment performing at peak. This is an opportunity for hands-on problem solving and cross-functional collaboration in a customer-facing technical role. Retribuzione / Benefits Permanent contract CCNL Metalmeccanico Industria Annual performance bonus Corporate welfare program Service, maintenance, repair, testing and calibration of complex equipment at the customer site Report service results and issues internally using the work report and Fusion system Handle service requests via switchboard and associate machines to customers using Fusion, opening tickets Travel domestically and internationally to customer sites Five years industrial technical diploma with mechanical / electrical emphasis ~ Training courses on handling service over the phone / remotely ~2–5 years of experience as travelling technician or with remote technical service ~ Good knowledge of English (written and spoken) ~ Driving License B ~ Troubleshooting and repairing machinery ~ Collaborating with suppliers to resolve issues at customer sites