Product Support Specialist

Work Flexibility: Field-based Product Support Specialist
- Joint Replacement Triveneto Job Sum-up Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years experience. The Job's Mission The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence. Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers. Learn more about the Mako robot: Key Activities & Accountabilities Servicing existing and new customer base within the theatre and clinical environment. Providing support for MAKO robotic procedures, and manual joint replacement surgeries. Providing theatre and wider HCP staff with training on Stryker products. Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class. Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice. Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution. Conducting trials and evaluations of products in both theatre and the clinical environment as and when required. Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group. Communicating essential features and benefits of products and their clinical application. Treating customers and other employees with respect and representing Stryker in the best possible light. Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support. Maintaining a basic business plan highlighting daily, weekly, and monthly objectives. Developing an understanding of the local healthcare environment and regional strategy. What you need Minimum

Qualifications:
Bachelor's degree in engineering, healthcare or related experience/training in a medical, scientific, technical field Minimum 3 years of experience working in healthcare Native or C2 level of Italian and advanced level of English (C1 minimum) Preferred Qualifications Sales experience working with implants will be a plus Experience working in Operating rooms Experience working with tenders in regulated environments MBA or Masters

What We Offer
Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services. MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery's observation in the operating room and a final exam. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Italy Pay Ranges Italy: €35.700
- €59.400 EUR Annual Compensation and benefits At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear ab