Assistant Bar Leader

22 ore fa

Milano, Provincia di Milano; Lombardia, Italia Altro Tempo pieno

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

RH is seeking a knowledgeable and service-minded Assistant Bar Leader to help deliver a refined beverage experience that reflects the highest standards of hospitality. In this role, you will lead by example, guiding guests through each phase of their beverage journey while supporting the daily execution of RH's bar program. Working closely with location leadership, you will help uphold beverage quality, operational excellence, and service standards by coaching Team Members, reinforcing consistency and cultivating a culture of hospitality and craftsmanship. The ideal candidate is passionate about developing people, elevating the guest experience and expanding their expertise in wine, spirits, and cocktails within a culture of collaboration and continuous learning.

YOUR RESPONSIBILITIES

Create a warm and inviting experience by delivering First Class Service that reflects RH's standards of hospitality

Prepare and present cocktails, wine, beer, spirits, and coffee with consistent quality, accuracy and attention to detail

Create memorable beverage experiences by guiding guests through RH's beverage offerings with thoughtful recommendations, wine pairings and knowledgeable service

Lead by example during service, reinforcing RH's standards of hospitality, beverage quality and operational excellence

Coach, mentor and support bar and coffee Team Members through hands‐on guidance, feedback and role modeling

Support location leadership in maintaining beverage quality, inventory accuracy, product quality, production, cleanliness and operational readiness

Maintain a clean, organized and fully stocked bar by replenishing and rotating inventory, glassware, garnishes and supplies to support uninterrupted service

Help coordinate opening and closing responsibilities to ensure the bar is prepared for service and properly secured at the end of each shift

Partner with location leadership to identify opportunities to improve service execution, operational efficiency and the overall guest experience

Process guest payments accurately using the point-of-sale system while maintaining confidentiality and compliance with cash handling procedures

Resolve guest concerns with professionalism, urgency, and sound judgment while escalating issues appropriately

Follow all responsible alcohol service guidelines and comply with applicable liquor laws and company policies

OUR REQUIREMENTS

4+ years of bartending or relevant experience in a high-volume, upscale or luxury hospitality environment or equivalent experience

Demonstrated experience coaching, mentoring or developing Team Members in a hospitality environment

Strong knowledge of spirits, wine, beer, classic and contemporary cocktails and responsible alcohol service practices

Passion for expanding knowledge of wine, spirits, cocktails and seasonal beverage offerings through ongoing learning and development

Understanding of beverage operations, inventory management, and service execution

Commitment to responsible alcohol service practices, food safety and sanitation standards, applicable regulations, and RH policies

Effective verbal communication in English is required to provide exceptional service to guests and collaborate with fellow Team Members.

Legal authorization to work in the country of application at the time of hire

Meets the minimum legal age required to serve alcohol, work designated shifts and perform the full scope of job responsibilities in accordance with local labor and safety regulations

Commitment to high standards of personal appearance, including adherence to uniform guidelines, grooming and hygiene practices to ensure a professional presentation to guests

Flexibility to work evenings, weekends, holidays and variable shifts as business needs require

PHYSICAL REQUIREMENTS

Frequent stooping, bending, and reaching, both overhead and below bar height

Lift or move items up to 25 kgs using appropriate equipment and safe handling techniques

Stand and walk for extended periods as part of daily work activities

Safely ascend a